Welcome to Swansea ITeC

1. Welcome to Swansea ITeC Induction Day – 06 May 2014 Helen Necrews Training Director

2. Contents • 10.00am – 12.00 pm • Morning Session • Introduction to Swansea ITeC • Training Agreement • Tour of Building • Health and Safety

3. About Us • Established 1984 • Became a limited company 1996 • Provided Government Funded Training, since 1984 • Commercial Training for SME’s and larger organisations • Provide ICT Products and Services to SME’s, Schools and Government Sectors • Part of Skills Academy Wales Consortium “The Aim of Swansea ITeC is to be regarded by all our stakeholders as their lead supplier of ICT Products, Services and Training”

4. Timeline 1980’s 1990’s 2010’s 2000’s 1984: Established as an Information Technology Centre Sponsored by Local authorities and 3M UK. Provided Youth Training 1990: Adult training starts at Swansea ITeC 1996: Local Govt. re-organisation -Management buy-out 2003: Helen Necrews and Mark Evans elected to the Board of Directors 2009: Skills Academy Wales Partnership Formed 2009: Nominated for BECTa Next Generation Learning Award, WBL 2010: Nominated for BECTa Next Generation Learning Award, for WBL - Work based learning 2014: 30 years in business

5. Robin Gwynn Managing Director Staff & Structure Training & Development Administration & Accounts Business & IT Development Mark Evans Commercial Director Tracey Madden Administrator Helen Necrews Director of Training Leia Fee ICT Trainer Stella Elphick ICT Trainer Mair Havard ICT Trainer Faye Chapman ICT Trainer John Windsor Business Development Manager Diane Wilson Employment Coach

6. Responsibilities Child Protection – Helen Necrews Safeguarding – Helen Necrews and Diane Wilson Health & Safety Officer – Mark Evans Apprenticeship & Placement Officer – John Windsor Marketing Assistant - Martyn Gammage Welsh Champion – Leia Fee

7. Training Responsibilities Essential Skills Wales – Application of Number Leia Fee Essential Skills Wales – Communication Stella Elphick Essential Skills Wales – Information & Communication Technology Mair Havard Learning Assistant

8. Location & Geographical Spread Based at: 250 Carmarthen Road, Swansea, SA1 1HG Close to city centre, train station and M4 corridor Our geographical spread encompasses Swansea, Llanelli and Neath Plus SAW regions

9. Traineeship (Youth) Apprenticeships Commercial CompTIA Work Ready (Adults) Work Based Learning Skill Build Adult Re-Act Pro-Act Programmes

10. Course Detail – Work Ready • Length of Programme between 4 – 12 weeks:- • Start Date: N/A • Occupational End Date: N/A • End Date of Programme: N/A Key: Progression at earliest appropriate opportunity

11. Course Detail – Traineeship Level 1 • Length of Programme up to 26 weeks: • Start Date: N/A • Occupational End Date: N/A • End Date of Programme: N/A

12. Course Detail (cont’d)– Traineeship Level 1 • Qualifications we offer – 2 routes: • Entry Level – Start IT • Level 1 - ITQ Certificate/Award for IT Users Level 1 • Level 1 - ECDL Part 1 Essentials • Keyskills IOL & ICT • Additional qualifications can be achieved • NVQ’s – IT Users and IT Practitioner • Technical certificates

13. Training Agreement WBL for Adults

14. Equal and Diversity Programme Information Qualifications and Examinations Length of Programme Learning Process On and Off the Job Training Guidance and support Absence/Sickness/Holiday Entitlement Funding Pay Conditions Standard of Dress Non Smoking Policy Welfare facilities/Rest Breaks Disciplinary and Grievance Procedures Complaints Procedure Transfer to another programme Trade Union Security - Closed Circuit TV Training Agreement Overview

15. I will... L E A R N E R Dress appropriately for the workplace Dress appropriately for the workplace Arrive on time every day ready to learn I will... Arrive in class on time to greet learners Remain positive and set challenges for myself Only consume food and drink in designated areas Encourage, motivate and challenge learners daily Show respect towards my colleagues and ITeC staff Only consume food and drink in designated areas Recycle where possible and respect the environment Show respect towards my colleagues and ITeC learners S T A F F Take responsibility for my learning and ask when I’m not sure Recycle where possible and respect the environment Make sure that I contact ITeC before 10.00am if I am unable to attend Ensure learners are fully briefed on the day’s aims and objectives Behave in a responsible manner towards ITeC resources and equipment Make sure that I contact ITeC before 8.30am if I am unable to attend Take advantage of my learning opportunity Promote a safe and supportive environment Only use my mobile phone, social media and non-work related websites during break times Help learners to meet their full potential I will... Give praise and feedback positively, constructively and appropriately

16. Absence and Sickness Learners are reminded that if they cannot attend ITeC for any reason then they need to: • Telephone ITeC with the reason, before 10:00am • Either on the main ITeC number (01792 464561) or the freephone number 0800 083 1464 • A phone call must be made on each day of absence Repeatedly poor attendance or lateness or failure to phone in may result in: • Learners failing to progress from the Occupational Assessment onto the remainder of the training course. • Learners being unable to sit exams on time • Disciplinary procedures • The job centre / benefits being informed and the course terminated

17. DfES(Welsh Government) • This programme is part financed by European Social Fund (ESF) through the Welsh Government (WG) • Committed to providing a quality service • Can be contacted if learners are not satisfied with their learning experience • DfES is the Department for Education and Skills (within WG)

18. Health and Safety Section

19. What is Health + Safety all about? • Preventing people from being harmed by work or becoming ill by taking the right precautions – and providing a satisfactory working environment. • Because health and safety at work is so important, there are rules which require all of us not to put ourselves or others in danger. The law is also there to protect the public from workplace dangers.

20. Legislation • Health and Safety of Work Act 1974 • The Management of Health and Safety at Works Regulations 1999 • RIDDOR 1995/99/2012 • COSHH 2002 • Display Screen Equipment 1992 • Personal Protective Equipment at Work Regulations 1992 • Manual Handling Operations 1992/2002

21. Health and Safety At Work Act • Health and Safety Law notices should be located in prominent areas throughout the building. Usually, there is at least one Health and Safety notice for each floor of the building. • For more information, please consult the Health and Safety Law leaflet provided. • Health and Safety prohibitions will be pointed out during the tour of the building

22. The training provider has a duty of care to their learners Making your workplace safe and without risks to health Ensuring plant and machinery are safe and that safe systems of work are set and followed Ensuring articles and substances are moved, stored and used safely Providing adequate welfare facilities Giving you the information, instruction, training and supervision necessary for your health and safety Rights and Responsibilities

23. The learner has a duty of care to the themselves Taking reasonable care for your own health and safety and that of others who may be affected by what you do or do not do Co-operating with your employer on health and safety Correctly using work items provided by your employer, including personal protective equipment, in accordance with training or instructions Not interfering with or misusing anything provided for your health, safety or welfare Rights and Responsibilities

24. Safety Policy Swansea ITeC Ltd. operates under its own written Safety Policy as well as adhering the rules under Health and Safety Act. A copy of the Safety Policy is available on ITeC blog. Please read this policy carefully and raise any questions you may have with the trainer conducting the induction. Mark Evans (Director) has overall responsibility for Health & Safety at Swansea ITeC Ltd

25. Fire Drill If you discover a fire: Raise the alarm immediately • On hearing the alarm, a member of staff should make a 999 call. Do not take undue personal risks. • Evacuate the building immediately by the nearest exits and report to the main assembly points: • Top floor ITeC car park • Bottom floor rear car park

26. Fire Drill • Close all doors and windows behind you if possible, as you make your escape. • Responsible staff members should take attendance sheets with them to enable a roll call to be taken. • If your escape is cut off, DO NOT PANIC. Go to a window and await the arrival of the fire service. Ensure that the door to the room is closed.

27. Accident Reporting • In the event of an accident occurring, resulting in an injury, the following steps should be taken. • Report the accident immediately to your supervisor. • Enter details of the accident into the accident book kept at reception. • If treatment is required, request assistance from a First Aider: - Tracey Madden The First Aid box is kept at: - Reception • If work is lost for 7 days or more due to work injury, Swansea ITeC will be required to inform (RIDDOR) and Welsh Government/Skills Academy Wales

28. Accident Reporting • All trainees are reminded that they must take reasonable care to avoid injury to themselves and others during their training activities and co-operate with Swansea ITeC Ltd and others to keep the law • (Section 7 of the Health and Safety at Work Act). • Trainees are required to report any accident immediately to Swansea ITeC Ltd

29. RIDDOR 95/99/2012 • Refers to the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 • What must be reported:- • Death or major injury • Over 7 days absence due to injury (reported to WG within 5 days) • Work related diseases • Dangerous occurrences • As from April 2012, the over 3 day reporting requirement for people injured has changed to more than 7 days (however records must be kept)

30. COSHH (2002) • Control of Substances Hazardous to Health • Hazardous substances e.g. adhesive, paints • Where hazardous substances can be found e.g. factories, offices • Risk from a substance is the likelihood that it will harm you in the actual circumstances of use.

31. Display Screen Equipment Regulation 1992 • The Regulation require employers to minimise the risks in VDU work by ensuring that workplaces and jobs are well designed • The main injuries associated with workstations:- • Upper limb disorder • Back injuries • Eye strain

32. Personal Protective Equipment at Work Regulations 1992 (PPE) • What is PPE? • Defined as ‘all equipment (including clothing affording protection against weather) which is intended to be worn or held by a person at work and which protects them against one or more risks to their health and safety eg safety helmets, gloves, eye protection, gloves • Employers have a basic duties concerning the provision and use of PPE at work. • PPE requirements:- • Is properly assessed before use to ensure suitability • Is maintained and stored properly • Is provided with instructions on how to use it safely • Is used correctly by employees

33. Manual Handling 1992 Manual Handling Operations Regulations applies to a wide range of manual handling activities, including lifting, lowering, pushing, pulling or carrying.

34. Risk Assessment • A risk assessment is a careful examination of anything in the workplace that could cause people to suffer injury or ill health while they are at work • The aim is to make sure that no one gets hurt or becomes ill. • Hazard – means something that can cause harm • Risk – is the chance, high or low, that somebody will be harmed by the hazard

35. Facts • On average, 245 people are killed at work every year • On average, 30,000 serious work-related injuries occur each year • On average, 38.5 million days are lost each year due to workplace injuries or ill health • On average, 25,000 people leave the workforce each year, never to return, because of harm suffered at work

36. 5 Steps to Risk Assessment • Identify the hazard • Decide who might be harmed and how • Evaluate the risk and decide on precautions • Record findings and implement them • Review your findings

38. Workplace Hazards

40. Thank you for your time