To-Be Architecture Key Concepts

1. California State Systems Interoperability and Integration Project To-Be ArchitectureKey Concepts July 11, 2013

2. California Interoperable Architecture Key Concepts • Common processes • Shared information • Core capabilities • Service-oriented architecture • Federated Identity management and access control • Shared IT services • Hubs • Shared infrastructure • Performance metrics and analytics

3. Common Processes, Shared Capabilities, Shared Information Benefit Everyone Benefit across programs Identity and Access Management Confidentiality and Privacy Agreement Master Person Index Case Portfolio Provider Registry Eligibility Determination Benefit across stakeholders, state, counties, etc. Enrollment Performance Management Population Health Health Care/ Health Info Exchange Public Health Child Support Enforcement Adult/Senior Services Financial Assistance Food Nutrition Home Energy Assistance Adoption/ Foster Care Child Protection Mental Health Child Care

4. California Child Welfare Council Statement on Information Sharing and Data Standardization “The Council recommends and urges all information technology efforts involved in the exchange of information regarding children and families served by the child welfare system to: • Establish a common data element vocabulary; • Promote the development, sharing, use, and reuse of information technology processes, applications, data structures, and infrastructures required to enable data exchanges; • Use common frameworks and models, such as the Service-Oriented Architecture (SOA) model, to encourage flexible applications; • Use interoperable standards developed and maintained by Federal entities and intergovernmental partnerships, such as the National Information Exchange Model (NIEM) standard, as the basis for information exchanges; and • Use common or uniform confidentiality/privacy agreements consistent with Federal and State laws.” http://www.chhs.ca.gov/initiatives/Olmstead/Documents/CaliforniaChildWelfareCouncil_2012DataStatement.pdf

5. Core capabilities provide foundational capabilities or information • Find and get basic and/or summary information about key entities (e.g., person, case, provider, and program) to improve information sharing and enable improved delivery of health and human services • Verify information against authoritative sources to support eligibility, enrollment, and other program-related rules • Collect, aggregate, and analyze key operational performance information across programs, the agency, departments, organizations, and jurisdictions to improve effectiveness and efficiency

6. Foundation: Service-Oriented Architecture (SOA) and Identity Management Key: IT Service ID Management &Access Control SOA Infrastructure Portal User • Single sign-on • Access control • SOA: Service-Oriented Architecture • Critical systems are service-enabled • Common access control mechanisms • SOA allows software on one computer to use a service (e.g., to access information) on another networked computer.

7. Components of SOA From: CA Enterprise Architecture Framework. Service-Oriented Architecture (SOA). Reference Architecture (RA) Overview. Draft Version 0.1

8. Establish a Common Trust Environment approach across CHHS • Align with state-level enterprise architecture. Effort underway to define approach. • HIE’s trust environment for exchange is defined by: • a set of policies for establishing and recognizing organizational and individual identities, • operational procedures for how to provision, manage, monitor, and revoke identities, and • technical services to support discovery of communication services and verify identity. • Directory Services establish a mechanism to identify technical services of exchange partners. Likely to use a decentralized, federated approach. • Trust Services establish the identity of exchange entities and individuals. • Build these services on existing and emerging standards. From: CA Health Information Exchange (HIE) Strategic and Operational Plan (SOP) 2012-10-26. 1.5.2.1 Trust Environment • Consider Global Federated Identity and Privilege Management • http://it.ojp.gov/gfipm

9. Classify IT Services as Common, Core, or Custom • Common IT services support cross-jurisdiction information sharing and/or cross-program or department information-sharing • Core IT services are a foundational subset of the common IT services that enable a basic level of interoperability. • Custom IT services are the other services that jurisdictions will implement to support their own human services operations. • Establish service-level agreements (SLAs) to share core and common services. Manage through governance processes. Core Common Custom

10. Notional IT Environment for a County or the Agency • The collection of all the IT environments supporting the county/state’s HHS • Includes legacy and new elements • Includes elements in an SOA environment, not in SOA, isolated systems, etc. County/Agency Health and Human Services (HHS) IT Environment • Provides the ability to request services from local and distributed components and manage the results • Includes services, applications, and databases shared within the state County/Agency HHS SOA Environment County HHS Hub County/ Agency HHS Hub • A place to host services, applications, and information to be shared externally • May also contain other elements that are only shared internally

11. Hubs Enable IT Service Sharing andInformation Exchange County HHS IT Environment Agency HHS IT Environment Agency HHS SOA Environment County HHS Hub Agency HHS Hub Hub Catalog County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub Agency Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub

12. Shared IT Infrastructure To Support Multiple Users, Systems, and Datasets Person Services Master Person Index Services Person Information Case Information Case Information Person Information Master Person Index Case Services Provider Registry Services Provider Registry County HHS Hub Agency HHS Hub Hub Catalog Other IT Services Other Database Person Services County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub County HHS Hub Partial potential architecture Case Services

13. Collect Metrics During Routine Operations forFraud Detection & Performance Assessment • Capture key indicators in performance information repositories (data intermediaries or data warehouses) • Detect fraud • Monitor client status • Enhance awareness across programs • Generate standard reports and dashboards • Assess performance through longitudinal studies • … • Assess outcomes ! • Collected indicators support near-real-time and long-term decision making.

14. Collect and Analyze Performance Information Federal Agency Human Service Application Human Service Application Local / County Integrated PIR Integrated PIR IntegratedPIR Human Service Application Analysis Products Raw Data PIR PIR Analytics Analytics Analytics PIR Outputs & Outcomes Service-specific PIRs Dashboards and Reports Dashboards and Reports Dashboards and Reports Recommended NIEM Information Exchange Integrated PIR Core - Integrated Performance Information Repository Required NIEM Information Exchange PIR Optional/Legacy – Performance Information Repository