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Quality Management Advice by W. Edwards Deming

Learn about the key principles and strategies for quality management by W. Edwards Deming, the architect of the Japanese Miracle and Ford Motor Co.'s revival. Discover the 14 points and 7 deadly sins of management, as well as notable quotes and competing philosophies like Six Sigma.

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Quality Management Advice by W. Edwards Deming

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  1. Really Some Good Management Advice

  2. W. Edwards Deming B 10-14-1900 D 12-20-1993 The architect of: the Japanese Miracle the resurrection of Ford Motor Co in the mid 80’s

  3. In A Nutshell • When people and organizations focus on quality, quality increased and costs fall over time Results of Work Quality = Total Costs • When people and organizations focus primarily on costs, costs tend to rise and quality declines over time

  4. To Improve any business Must change your Business Approach. 4 step process: to “Profound knowledge” • Appreciation of a system – understanding processes • Knowledge of variation – stuff happens • Knowing what can be known & what can’t • Understanding human nature

  5. 14 point • Have a plan and a purpose • Adopt a new philosophy • Build quality into a process to reduce the necessity for constant inspection • Create long term relationships of trust with suppliers, team members and customers • Constantly improve production and service – it’s a never ending cycle • Train, improve and train some more • Have leadership instead of management

  6. 14 point • You can’t lead by fear • Break down barriers in a company – work together • Eliminate slogans, targets, and exhortations • Avoid adversarial relationships • Don’t use statistics and numbers as a sledgehammer • Create pride in workmanship • Have a program of education and self improvement • Involve everyone in the process

  7. 7 Deadly Sins • Lack of constancy of purpose • Emphasis on short term profits • Evaluation by performance, merit rating or annual review • Mobility of management • Running a company on visible figures alone • Excessive medical costs • Excessive costs of warranty

  8. Notable Quotes from Dr. Deming • There is no substitute for knowledge • The most important things can’t be measured • The most important things are unknown or unknowable • Experience, by itself, teaches nothing • By what method … only the method counts ( the process to measure affects the results) • You can expect what you inspect • Management is the problem

  9. Competing Philosophies – Six Sigma • Six Sigma is a set of practices to improve manufacturing processes • Builds on previous processes: • TQM -- Quality Control -- Zero Defects • Basic tenets, in common with other methods: • Continuous efforts result in stable processes • Processes can be measured, analyzed improved and controlled • Entire organization has to be committed.

  10. Competing Philosophies – Six Sigma • Difference in Six Sigma: • Clear focus on achieving measurable results • Emphasis on management leadership • Special infrastructure of “Champions” “master black belts, black belts, etc to lead it • Emphasis on measuring • About 2/3 of Fortune 500 have tried it • Jack Welch at GE championed

  11. Tools of Six Sigma More information at www.wikipedia.org, search for six sigma

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