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Mastering Conflict Resolution: Strategies for Effective Communication and Negotiation

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Join Willie Johnson in this engaging session focusing on conflict resolution techniques and performance improvement. Learn the principles of assertiveness, influence, and persuasion, and discover the practical applications of competing, collaborating, compromising, avoiding, and accommodating styles. Understand when each style works best and when to avoid them. Gain insights on neutralizing emotions and utilizing a structured resolution process to enhance your ability to influence and persuade others. Never let unresolved conflicts hinder your progress!

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Mastering Conflict Resolution: Strategies for Effective Communication and Negotiation

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Presentation Transcript

  1. Conflict Resolution“Tips” Willie Johnson Performance Improvement Consultant

  2. Session-2 Objectives “If passion drives you, let reason hold the reins.” -Benjamin Franklin • Hardening or Igniting Positions • Assertiveness • Influence and Persuasion

  3. Assertive (Concernfor self) Unassertive Uncooperative Cooperative (Concern for others) Approaches to Conflict COMPETINGCOLLABORATING - (Force) COMPROMISING AVOIDINGACCOMODATING

  4. Discussion • When does the different styles work best? • When does it not work so well?

  5. Appropriate and Inappropriate Uses of the Different Styles Skills 

  6. Appropriate and Inappropriate Uses of the Different Styles Skills

  7. Appropriate and Inappropriate Uses of the Different Styles Skills 

  8. Appropriate and Inappropriate Uses of the Different Styles Skills 

  9. Appropriate and Inappropriate Uses of the Different Styles Skills 

  10. Easier Ladder of Resolution Harder Note: The deeper the level of conflict and the longer it has gone on, the more difficult to resolve. Sources of Conflict

  11. What do you do if you still can’t resolve your conflict? • Don’t waste energy with __________ who won’t listen. • _______________, Agreeably (No-Deal is form of Win-Win). • __________ with others and develop a new way of coping with the situation.

  12. Think & Act “Win-Win” • _______ and ______ underlying needs • Look out for yourself and others • ________ seek and ________ wins

  13. Words that Influence and Persuade Be ________ • What I can do is… • Would you please… Be __________ • Please tell me more…

  14. LEAPS for Voluntary Compliance L E A P S

  15. Day-2 Wrap-Up Understanding how to neutralize “emotions” and then using a simple conflict resolution process will increase your ability to influence and persuade others.

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