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Cultural Interactions

Cultural Interactions. Organizational Cultural Awareness. Define Culture Define Cultural Awareness Define Cultural Competence List 2 positive and negative beliefs you have about Cultural Awareness

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Cultural Interactions

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  1. Cultural Interactions Organizational Cultural Awareness

  2. Define Culture • Define Cultural Awareness • Define Cultural Competence • List 2 positive and negative beliefs you have about Cultural Awareness • List 2 assumptions about your staff that affect your interactions in a positive and negative way • Define the culture of your leadership • Define the culture of your organization • Create a plan to reinforce the defined culture Objectives

  3. I want you to write down why you decided to enter this line of work. Why do we work in Healthcare?

  4. Increase employee engagement and participation • Reduce workforce discrimination • Reduce employee turnover • Improve professional and communication skills • All of the above Creating a culturally aware workforce can…

  5. Improve patient health outcomes • Increase quality of life • Increase patient satisfaction • Eliminate racial and ethnic health disparities • All of the above Creating a culturally aware workforce can…

  6. Reduces risk of malpractice • Reduces customer complaints • Improves brand and reputation • Improves external community relations • All of the above Creating a culturally aware workforce can…

  7. True False The cost of not engaging in cultural awareness is now greater than the cost of introducing cultural awareness

  8. Consensus?

  9. Being open to the idea of changing cultural attitudes. Cultural Awareness

  10. How do we incorporate cultural awareness into our organization?

  11. Culture is learned behaviors, beliefs and attitudes. Culture

  12. What are some examples of different cultures that you encounter in your daily life? Why did I title this presentation cultural interactions?

  13. Refers to an ability to interact effectively with people of different cultures. • Being open to the idea of changing cultural attitudes. Cultural Competence Cultural Awareness

  14. Individual • Leadership • Staff • Organizational Culture is learned

  15. I knew exactly where and what I should be doing • I felt unsure of exactly where I should be and what I should be doing but was confident I would learn what was expected • I felt terrified and knew I would never get it My first day on the job

  16. Prioritize their health but do not have the means to pay for healthcare • Do not prioritize their health by choosing to spend their money on other things Patients without health insurance

  17. I want you to use your face and your body for each emotion Charades

  18. How did you know who to ask for assistance in your first few weeks on the job?

  19. If we don’t know what we believe or what prejudices we have we cannot manage our response Why is it important to know this?

  20. Prioritize their health but do not have the means to pay for healthcare • Do not prioritize their health by choosing to spend their money on other things Patients without health insurance

  21. List 2 positive and negative beliefs you have about Cultural Awareness • List 2 assumptions about your staff that affect your interactions in a positive and negative way How do we become self-aware?

  22. Leadership culture • Staff culture • Organization culture What is our organization culture?

  23. Creating a plan

  24. The burden is on us Why should we make adjustments?

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