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Enhancing Shift Operations: Strategy for Improved Efficiency and Task Management

This document outlines insights gained from our shift operations over the weekend of June 17. It identifies root causes of inefficiencies, such as shifters managing unnecessary or duplicate tickets, and spending excessive time on unprioritized tasks. Proposed improvements include prioritizing tasks on TWiKi, revisiting the current task order, and enhancing the TODO app to reflect these priorities. Additionally, increasing monitoring frequency and maintaining current issues on the Wiki are essential for effective shift management. Shifters should review issues at the start of each shift for better alignment.

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Enhancing Shift Operations: Strategy for Improved Efficiency and Task Management

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  1. ComputingShift Improvements • Preamble • T0 motoring over the weekend of June 17 gave us an insight on our shift operations • Shifters file unnecessary or duplicate tickets • Root Causes • Shifter has too many duties that requires them to follow blindly • Tasks are unprioritized making shifters spend large amount of time on details of a particular tasks that could be a time sink • Shifters do not have up-to-date issues for short term, midterm and long term standing issues

  2. Proposed Improvements • Prioritize the shifter tasks on TWiKi • Revisit current order of tasks • Reflect these priorities on the shifter TODO app • Increase the frequency for important monitoring tasks? • Include monitoring refresh on the TODO? • Revive and maintain the issues WiKi Ueda created • AMODs to update these issues current • Shifters to check these issues at the beginning of each shift • Need to determine carefully what the criteria for each of the category is in order not to make this page irrelevant

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