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Lesotho Case Management System: Enhancing Justice Delivery

Introducing an Automated Case Management and Tracking System to address missing files, streamline processes, and empower the dispensation of justice in Lesotho. Enhance efficiency, effectiveness, and workforce capabilities to improve the justice system. Sustainability through continuous refinement and IT training. Conforming to best practices for reliable, secure, and efficient operations.

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Lesotho Case Management System: Enhancing Justice Delivery

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  1. MOUNTAIN KINGDOM, LESOTHO Case Management System Presented by Ramochela

  2. Lesotho Case Management System • Introduction of Automated Case Management and tracking system • Missing files • Forum shopping • Backlog of case on individuals • Difficult to trace physical movement

  3. Lesotho Case Management System • To enhance and improve justice system in Lesotho • Baseline for daily support of business operation and functions • Virtually impossible to have a workable business environment that is not underpinned by technology • To empower dispensation of justice in time • Efficient and effective workforce

  4. SUSTAINBILITY • Refining continuously • Advance training • Capacitated the IT Officers on Databases and Networks • Commitment by GoL

  5. CMS SUPPORTJUDUCIARY’S BUSINESS PROCESSES • Automated CMS – enquires, register, manage, schedule • Payment module – surety, bail etc • Reports • Time bound • Accelerate case processing time • Automatic allocation - ownership of case • User credentials are mandatory • Cost effective system

  6. CMS CONFORMS TO BEST PRACTISES • Judiciary’s IT infrastructure is intended to lead to a highly centralized and standardized network – LGDN • Reliable, Efficient, Secure • Agile, User friendly • This approach will minimize the technological complexity and environmental costs thus ensure predictable JUSTICE delivery • IT infrastructure will be adjusted – to ensure they are on track towards attaining Goal etc.

  7. NETWORK ADHERE TO • Formal standard network – Cat 6 • Best industrial practices • Certified Network • Cloud based application delivery • Secure network: Iron-port broswering /emails, 2 firewall, Check point, Cisco works, Citrix gateway • Network – ring network topology • Two ISP for reliability and efficiency

  8. OBJECTIVE OF AUTOMATED CMS • Quality data • Accurate records • Consistent records • Timely and comprehensive reporting • Accessible – 24/7 • Complete data • Readily available • Information on finger tips, with one button click

  9. GENERIC OBJECTIVE • Improve efficiency and effectiveness • Better client service delivery • Case flow management and tracking • Better Court management and enhancing of staff capabilities • Increased use of online services –citrix • Networked community • Equitable distribution of work • Deliver more with less

  10. THE SUPPORT RECEIVED BY CSM • MCA-L • GoL • EU • TRAINED STAFF • APPLICATION SUPPORT OFFICERS (APPLICATIONS TEAM) • ICT TEAM • Standard Operating Procedures

  11. LESSON LEARNT • Management involvement • Stakeholders ownership • UAT • UAC • System testing

  12. CMS METRICS • CMS piloted at 3 Courts • Users +/- 150 • Magistrates Court 867 • High Court 513 • Commercial Court 133 • Roll out to other districts

  13. LONG TERM REQUIREMENTS • efiling • Kiosks • Backup Site • Digital court recording • Digital display screen • Integrate with other applications systems/agency

  14. END OF PRESENTATION • THANK YOU FOR YOUR TIME

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