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Understanding Conflict Management: Insights from Dr. Simon Haslam

Explore the complexities of conflict management with Dr. Simon Haslam. This insightful session highlights the cultural nuances of conflict recognition across different countries, revealing that 50% of Japanese managers and 24% of U.S. managers believe avoiding open conflict is crucial. Learn about the potential productivity of conflict, as 64% of U.S. managers affirm it can be beneficial. Delve into personal change processes, such as the Kübler-Ross model, and discover effective communication frameworks like TGROW for facilitating discussions.

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Understanding Conflict Management: Insights from Dr. Simon Haslam

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Presentation Transcript

  1. Conflict Management Dr Simon Haslam

  2. The Foundation

  3. High Compete Collaborate Compromise Tendency to compete Avoid Accommodate High Tendency to accommodate Low

  4. “Avoiding open conflict is a major task of management?” - 50% of Japanese managers said ‘yes’, 24% of USA managers said ‘yes’ “Most conflict in a company can be productive?” - 29% of Japanese managers said ‘yes’, 64% of USA managers said ‘yes’

  5. People are unaware of their own culture People believe that their culture is superior to other cultures

  6. An important and obvious topic, which everyone present is aware of, but which isn't discussed, as such discussion is considered to be uncomfortable.

  7. ‘Hilltops’

  8. Personal change process • Denial • Anger • Bargaining • Depression • Acceptance

  9. Kubler-Ross model

  10. Transactional Analysis(the Games People Play) Parent Adult Child

  11. “I can’t do this, it’s too difficult.”

  12. “Will the report be ready on time?”

  13. TGROW- discussion road map • Topic • Goals • Reality • Opportunities • Wrap-up In a discussion – what phrases might one use around each of these five stages?

  14. The wisdom of David Megginson • Listening • Summarising

  15. Dr Simon HaslamFMR Research Ltdsimon@researching.co.ukwww.researching.co.uk

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