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To develop skills on basic customer service, collection efficiency, communication & time

This strategy aims to achieve the annual local revenue target by improving tax collection processes and enhancing customer service. Key initiatives include computerizing the tax collection system, establishing a customer feedback mechanism, and exploring alternative income sources. We are committed to efficient disbursement and promoting stakeholder collaboration for cost efficiency and revenue generation. Additionally, we will focus on staff training in customer service, communication, and time management, while recognizing and rewarding innovative employees.

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To develop skills on basic customer service, collection efficiency, communication & time

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  1. MTO Strategy Map To hit the annual local revenue target To collect taxes, fees & charges with courtesy & competence Customer Satisfaction To explore other sources of income To disburse efficiently & effectively To seek commitment of stakeholders for cost efficiency & revenue generation Financial Perspective To computerize Tax Collection System To establish customer feedback system To closely coordinate with Brgy Councils & Zonal Assemblies Internal Process To develop skills on basic customer service, collection efficiency, communication & time management To assign personnel based on items & performance To reward performing & innovative employees Learning & Growth

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