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General Membership Meeting

General Membership Meeting. The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education. October 11, 2013 National University. OUTLINE. ASEAN Qualifications ASEAN Toolbox Next Steps Review Call to Action. ASEAN Qualifications.

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General Membership Meeting

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  1. General Membership Meeting The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education October 11, 2013 National University

  2. OUTLINE • ASEAN Qualifications • ASEAN Toolbox • Next Steps • Review • Call to Action

  3. ASEAN Qualifications

  4. Competency & Labor Division Listing Combination of: Core and Generic Competencies Functional Competencies • 242 competency – from ASEAN Common Competency Standards for Tourism Professionals (ACCSTP) • 2 primary and 6 secondary labor divisions • 32 job titles • 52 qualifications • Certificate II • Certificate III • Certificate IV • Diploma • Advanced Diploma

  5. Six Labor Divisions

  6. Hotel Services (22 job titles) Housekeeping • Executive Housekeeper • Laundry Manager • Floor Supervisor • Room Attendant • Public Area Cleaner F&B Services • F&B Director • F&B Outlet Manager • Headwaiter • Bartender • Waiter Front Office • Front Office Manager • Front Office Supervisor • Receptionist • Telephone Operator • Bell Boy Food Production • Executive Chef • Demi Chef • Commis Chef • Chef de Partie • Commis Pastry • Baker • Butcher

  7. Travel Services (9 job titles) Travel Agencies • General Manager • Assistant General Manager • Senior Travel Consultant • Travel Consultant Tour Operator • Product Manager • Sales and Marketing Manager • Credit Manager • Ticketing Manager • Tour Manager

  8. Qualifications

  9. Competency Standard Menu

  10. Competency Clusters Common core Restaurant Services English Language Proficiency Management & Leadership Travel Agency – ticketing Commercial Cookery Hotel Front Office • Tour Guide Services • Housekeeping • Patisserie • Security Services • Food and Beverage Service • General Administration • Financial Administration • Human Resource Development

  11. Competency Clusters – Hotel Services

  12. Competency Clusters – Hotel Services

  13. Competency Clusters – Travel Services

  14. Sample Qualification Food and Beverage http://www.tourismindustryboard.org/resources/compiled-reports/

  15. Food and Beverage Qualifications Advanced Diploma in Food and Beverage ( Management) Diploma of Food and Beverage (Supervision and Administration) Certificate IV in FB (Waiting) Certificate IV in FB (Beverage) Certificate IV in FB (Operations) Certificate III in FB (Waiting) Certificate III in FB (Beverage) Certificate II in FB (Beverage) Certificate II in FB (Waiting)

  16. Certificate II in Food and Beverage (Waiting)

  17. There are 21

  18. There are 17

  19. There are 9

  20. Food & Beverage Qualification • Summary • Restaurant Service - 21 • Food and Beverage Service – 17 • Financial Administration – 9 • Total – 37 • Select only 8

  21. Select 2 out of 11

  22. Competency Matrix for Food &Beverage Qualification

  23. Comments on the Qualification • Internship/practical placement • For students with no experience, highly recommended • For students with “sufficient” opportunities to practice is not needed anymore • Functional competencies • “elective” in nature, and can be chosen by student, provider or by the employer/industry • Minimum number only • No Certificate 1, as very basic, but incorporated in Certificate II • Development of Recognition of Prior Learning, “RPL” to assist those with experience but no formal qualifications

  24. ASEAN Toolbox

  25. Go to: http://www.waseantourism.com/ Press “here”

  26. “guest1”

  27. Approved Toolboxes = 47 plus 98 = 145 competencies

  28. Clean and prepare rooms for in-coming guests

  29. AM – Assessor Manual, doc and pdf • CS – Competency Standard • PPT – powerpoint • TG Trainer’s Guide, doc and pdf • TM - Trainee’s Manual, doc and pdf

  30. Trainee Manual Glossary of terms & acronyms Trainee notes/training content Work Projects Summaries Evaluation Sheet Recommended reading materials.

  31. Trainer Guide • Training PowerPoint slides • Trainer notes • Recommended training equipment.

  32. Powerpoint Presentation • PowerPoint Presentation • Instructions for Trainers for Using PowerPoint

  33. Assessor Manual • Oral Questions • Written Questions with Model Answers • Third Party Statement • Observation Checklist • Competency Recording Sheet.

  34. How to use? • Training and education providers • Choose the qualification • Download the appropriate competencies • Review the materials • Undertake a curriculum mapping • “enrich” the materials with additional information • Prepare the final materials

  35. Curriculum Mapping • Compare • Your school curriculum which is CHED compliant • ASEAN qualifications • TESDA qualifications • Choose common competencies • Add “unique” competencies that will create a “competitive edge,” or “niche” • Finalize curriculum • Add assessment and certification as part of your validation

  36. How to use? • Industry • Review and align positions with competency requirements • Align training and development with ASEAN standards • Hire employees who are certified

  37. Next Steps

  38. Next Steps MRA Awareness Seminars Master Assessor/Trainers Training – Metro Manila and Cebu Conduct ASEAN Assessor and Trainor training in region MOU with all organizations – DOT, DepEd, TESDA, CHED, TIBFI Increase TIBFI Membership Conduct Assessment and Certification

  39. Be hospitable… Call to action The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education

  40. Helpful Opportunistic Smart-er Patient Industry relevant TESDA compliant ASEAN friendly Better Learned Eager H O S P Be …. I T A B L E

  41. ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education Are you OUT? Are you IN? I’m IN!

  42. Review

  43. Did we learn about the .....? • ASEAN Qualifications • ASEAN Toolbox • Next Steps • Review • Call to Action

  44. Learning. More fun in the Philippines

  45. COHREPCouncil of Hotel and Restaurant Educators of the Philippines Email : cohrep2005@yahoo.com Website : http://www.cohrep.net Secretariat : Carla Co Mobile No. : +63 9162444605 Fax Number :  (02) 527 1761 Trunk Line   :  (02) 527-8251 to 56 local 164

  46. TIBFITourism Industry Board Foundation Inc. Email : tibfi2012@yahoo.com Website : http://www.tourismindustryboard.org/ Secretariat: Christian “Keesha” Buted Mobile No.: +63 927 4146809

  47. At your service… Tina Aquino mcg_aquino@yahoo.com

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