Blended Learning - The Way Ahead For Learning Organisations

1. Blended Learning: The way ahead for learning organisations

2. 200+ Clients In 13 Countries Established In 2004 UK US India Middle East Venezuela Australia Nigeria Singapore Kenya S.Africa New Zealand

3. Our Learning Solutions Custom/ Bespoke eLearning Custom/Bespoke mLearning

4. 30+ Awards & Recognitions Winner of eLearning Team of The Year2013 Winner of a Silver award in CLO magazine's 'Learning In Practice Awards 2011' for UpsideLMS Winner of 8 Apex Awards of Excellence (‘14, '11, '09, '08 & '07) Winner of 12 Brandon Hall Excellence Awards (‘12, '11, '10 & '09) Featured in Training Industry's 2014 Content Development Watch List UpsideLMS listed as one of the 'Five Emerging LMSs to Watch' in CLO Magazine ('10) UpsideLMS featured in the '2010 Top 20 Learning Portal Companies List' and '2011, 2012 & 2013 Watch List‘ by TrainingIndustry.com Winner of Red Herring 100 Asia Award in 2008 & finalist in Red Herring Global 100 ('09) Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program, and Fast 50 India 2008 program

5. Agenda 1 Blended Learning – Defined and Redefined 2 5 Key Components of Blended Learning 3 3 Key Challenges in Implementing Blended Learning 4 The Case for Leveraging LMS for Blended Learning 5 A Case Study - 5 Key Learnings

6. Blended Learning An Overview

7. Blended Learning - An Overview What is a blend? Using the best delivery methodology (ies) available for a specific objective, including online, class-room based, instruction, electronic performance support, paper based, formalised& informalon the job solutions. Source: http://1.bp.blogspot.com/-7S3ZMfTbfH4/TmyljZy9E1I/AAAAAAAADw0/sjvtw_3eyUc/s1600/Blender.jpg

8. Blended Learning - An Overview Blended Learning - Redefined

9. Virtual Self-Paced Classroom eLearning Training 5 1 4 Social 2 Learning/ Face-to-face 3 Informal Training Mobile Learning Blended Learning - An Overview Blended Learning-Key Components

10. Poll # 1 • Does your organisationcurrently use blended learning to deliver training? • Yes • No • Can’t say

11. Poll # 2 • Is blended learning the way ahead for your organisation? • Yes • No • Can’t say

12. 5 Key Components of Blended Learning

13. Virtual Self-Paced Classroom eLearning Training 1 5 4 Social 2 Learning/ Face-to-face 3 Informal Training Mobile Learning 5 Key Components of Blended Learning

14. 5 Key Components of Blended Learning 1. Self-paced eLearning • Increases access to learning material anytime by leveraging technology • Used for technical, functional, and soft skills • Reaches geo-diverse user base and provides consistency of learning • Saves cost What is new • Tin Can API opens options for more options. • Responsive courses. • Reduce development costs Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

15. 5 Key Components of Blended Learning 2. Face-to-face Training • High human interaction suited for training requiring practical sessions, workshops, discussions, etc. • Start up is easier but scalability (logistics and planning) is limiting. • High cost owing to trainers, travel, logistics, off the job time What is new • Using online learning and collaboration in classroom • Automating search and registration • Replacing workbooks with devices Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

16. 5 Key Components of Blended Learning 3. Mobile Learning • On the go training. Reinforces use of new processes & practices • Relies on handheld devices • Just in time information • On the job support • Good for pre and post-training follow-up. What is new • Blend various learning modes on devices • Use of older browsers is limiting • Need different ID approach Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

17. 5 Key Components of Blended Learning 4. Social Learning • Use of Social Media Technologies for • Collaboration • Knowledge Sharing • Feedback • Fits with 70:20:10 and Informal Learning • Easy acceptance due to changing social networking behavior What is new • Integration of social into Learning infrastructure. • New skills required in L&D Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

18. 5 Key Components of Blended Learning 5. Virtual Classroom Training/Webinar • Cost-effective way of delivering training with a significant human interface simulating classroom experience • Recording can be made available for future access What is new • Mobile support is increasing • Wireless availability increasing • Features have more less remained static while performance has improved. Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

19. Poll # 3 • What are the top challenges in blended learning for your organisation? • Management buy-in • Unable or unwilling to leverage technology • Not required given the size of organisation • Lack of human resources to manage • Absence of a good system to manage centrally

20. 3 Key Challenges in Implementing Blended Learning

21. 3 Key Challenges in Implementing Blended Learning C User Reaction B Technology A Top / Sr. Management Engagement

22. A. Top / Sr. Management Engagement 3 Key Challenges in Implementing Blended Learning • Not enough direction from top level on advancing training function • Unenthusiastic participation of management in strategising • Myopic focus on cost leads to long term problems • Hesitation / Apprehensions / Even fear of open collaboration and social interactions • Holding on to belief in only ‘pushing’ training • Not taking Training itself seriously

23. B. Technology (or the lack of it) 3Key Challenges in Implementing Blended Learning • Lack of experience in using technology for managing training • Inexperienced or unwilling IT to experiment/support new technology • Fear of losing manual control to a system • Concerns of providing technical support • Well thought out plan for integrating various systems needed to implement Blended Learning.

24. C. User Reaction 3Key Challenges in Implementing Blended Learning • Acceptance of newer training forms due to cultural (organisational) preoccupations • Insufficient from-the-top directives to team managers to adopt new training forms • Lack of an easy-to-use system may increase dissatisfaction • Rise of Mobile Learning

25. The Case for Leveraging LMS for Blended Learning

26. Effective Resource Management 1 Leveraging on Learner Interaction 2 During and after Learning Program Effective Management of 3 Training Activities Effective Cost Management 4 Through Virtual Classroom Seamless Integrated Socialand Informal Learning 5 The Case for Leveraging LMS for Blended Learning 6 Mobile / Multi-device Learning

27. 1. Effective Resource Management The Case for Leveraging LMS for Blended Learning • Ease in Creation of Training Program using Single System • Enabling Learners Through Engaging & Dynamic Content • Effective Inventory Management • Pre-Training & Post-Training Evaluation • Centralised Administrative Management • Easy Authentication • Centralised User Management • Easy Assignment & Delivery of Training • Reports for Better Analytics & Decision Making

28. 2. Leveraging Learner Interaction During and After Learning Program The Case for Leveraging LMS for Blended Learning • Notifications • Sharing & Collaboration • Feedback • Surveys • Evaluation • Communities & Discussion Forum

29. 3. Training Activity Management The Case for Leveraging LMS for Blended Learning • Scheduling • Announcements • Reminders • Follow ups • Logistic Arrangements

30. 4. Effective Training Delivery Through Virtual Classroom for Remote Location Users The Case for Leveraging LMS for Blended Learning • Training to Distributed Workforce remotely • Avoid remote location travels • Less logistic hassles • Better control over the class for effective delivery of training

31. 5. Seamless and Integrated Social and Informal Learning The Case for Leveraging LMS for Blended Learning • LMS may have an internal set of modules to enable users to engage with each other for • Content sharing • Enhanced collaboration and knowledge sharing • Create channels of communication not linked to formal training, yet enabling a wider reach of learning • Even connect with external world feeds of information • Network of Experts • Advent of TinCan • Allows users to capture learning through any real-world activity

32. 6. Multi-device and Mobile Learning The Case for Leveraging LMS for Blended Learning • LMSs are increasingly becoming responsive to multiple devices including handheld ones • Mobile Learning is about both • A delivery medium [more around technology] • A learning methodology • Videos • Nuggets • On-demand access and even offline access to content at time of need • Performance Support (pre and post learning activities)

33. Poll # 4 How many systems does your organisation currently use to manage the training function? • One • Two • Three • More than Three • None

34. Mapping of LMS Features for Blended Learning Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

35. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

36. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Classroom Training l Workshops l Mobile Learning

37. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Classroom Training l Workshops l Mobile Learning Nuggets l Short Video Courses l JIT Information l

38. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 Online Communities 4 2 l Social Forums l Face-to-face 3 Learning/ Discussion Boards l Training Informal Classroom Training l Wiki l Workshops l Twitter l Mobile Blog l Learning Nuggets l Short Video Courses l JIT Information l Responsive l

39. A Case Study 5 Key Learnings

40. 5 Key Learnings from Our Client Challenges • Diversified geographies & demographics • Different methodologies required to deliver training to this diversified target audience • Flexibility to choose the right blend of learning by each center (located nationwide) for their target audience • Maximise use of available technology mediums to deliver the blended learning • Centralised administrative controls

41. 5 Key Learnings from Our Client Solution • Expanded the curriculum structure to include all the training methods • The learner could choose a training programme from a varied catalogue • Flexibility to create a programme in any desired sequence by Classroom Training Manager (CTM) based on the target audience • Centralised resource & inventory management • Centralised reporting available to each CTM • Use of Virtual Classroom to delivery remote trainings

42. Poll # 5 Would you prefer to use a single system to manage blended learning? • Yes • No • Can’t Say

43. Benefits of using an LMS for managing Blended Learning • Seamless, cohesive, unified experience for learners for all their training • Ability to generate comprehensive reports without the need to collate data from various systems or sources thus saving significant time and cost • More effective learning design focused on leveraging the unique benefits of various components

44. Benefits of using LMS for managing Blended Learning (contd.) • Learner engagement can start much earlier and continue till much later, not just during the training activity • An LMS provides several opportunities for increased collaboration • Cost-effectively reach out to a geographically diverse user base • Centralised learning resources leads to better knowledge management • Able to access through a variety of devices

45. Summary • Blended Learning is already in place – largely • A great need for a single easy-to-use system to manage blended learning in one place • The system should make it easy for the users and administrators to adapt to the new training forms • An LMS is a great choice for such a system. The LMS needs to be well designed to cater to various components in an integrated manner

46. Let’s Meet Performance Support Symposium 2014 September 8 - 9 | Boston, USA • Learning@Work 2014 • October 27 - 29  |  Sydney, Australia

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