1 / 18

Approved Operator Scheme – Past, present and future

The Approved Operator Scheme (AOS) has undergone significant changes from its inception in 1999 to the present day. As parking complaints rise, the AOS has grown to include 150 members in 2011, emphasizing the need for better standards and consumer protection. With initiatives aimed at raising operational standards, developing staff qualifications, and improving compliance, AOS continues to adapt to legal and economic shifts. This document outlines ongoing efforts, collaborations with consumer organizations, and the future direction of the parking industry, addressing concerns and promoting responsible practices.

yamal
Télécharger la présentation

Approved Operator Scheme – Past, present and future

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Approved Operator Scheme – Past, present and future

  2. Private Parking past… • No legislation • Informal Code of Practice for clampers 1999 • Code of Practice 2006 & 2007 • Approved Operator Scheme 2007

  3. The Present day

  4. AOS Membership • Continues to grow: 150 members in 2011 40 members in 2008

  5. Complaints • On the increase… • What can we do? • “Code” and “Non Code” • Outcome

  6. Scheme of Sanctions • A ‘Toothless Watchdog…?’ • How does it work? • We DO have teeth

  7. AOS Board • Established in 2009 • What is its function? • Representative

  8. Freedoms Bill • How does it affect the Parking Industry? • What stage is it at? • How will it affect me?

  9. AOS Team • Started with a team of one. • Who are we, and • what do we do?

  10. A LOOK INTO THE FUTURE…………………………… …………….IT’S ALL ABOUT RAISING STANDARDS

  11. Raising Standards – Media Relations • Soft target for ‘consumer champion’ journalism • Not just traditional media channels – social media also • Working with the PR Office • Some progress has already been made • Still a long way to go though • Raising standards will win hearts and minds • Better statistical analysis to support our position • Responsibility of us all

  12. Raising Standards – Consumer Focussed • Customer service should be at the core of all we do • This will become increasingly important as time goes by • Consumer organisations well represented on AOS Board • Building relations with CAB & Consumer Choice • Trying to work in collaboration with Trading Standards • Share a number of similar ambitions for the sector • Most notably Independent Appeals & Industry Regulation • Areas where we differ of course

  13. Raising Standards – Developing Staff at all Levels • Getting the sector properly recognised as a profession • Need for staff to be suitably qualified in what they do • Recommend the NVQ Level 2 -Controlling Parking Areas • Consider the new Notice Processing Qualification • Working with Asset Skills on further exciting projects • Management qualifications under development

  14. Raising Standards – Independent Appeals Service • An initiative that is growing in importance • Similar to the principles established for Local Authorities • Pilot scheme has been completed • Assessing what has been learned and how to proceed • Engaged a consultant to advise on the way forward • Evaluating similar schemes in other industries • Determining best practice for implementation • Considering the various costing options • Proposing alternatives for rolling a scheme out

  15. Raising Standards – Improving Compliance • Robust auditing of new member compliance to continue • New Compliance Manager to be appointed shortly • External auditing of operators by NSI under way • Plan to audit every member annually • Audits incorporate one site visit • Cancelled audit appointments cannot be tolerated

  16. Raising Standards – Developing the Code • The Code is a ‘living’ document • Needs to reflect changes in the economy and legislation • Launch of Code Review Group – now called ASAP • Made up of operators & reps of consumer organisations • Planned to meet in the months preceding the AOS Board • Recommends Code changes to Board for their approval • Code has already benefitted from suggested improvements

  17. Raising Standards – AOS Operators Guide • A practical methodology for Members to utilise • Mixture of practical advice and legal guidance • Complementary document to support the Code • Will educate and inform members at all levels • Like the Code, it will be a living document • Must not hinder operators in conducting their business • An extremely tall order for those writing it • Set to publish later in the Spring

More Related