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Conflict Resolution

Conflict Resolution

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Conflict Resolution

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  1. Conflict Resolution Trey Rowe

  2. Need to Know • Conflict Resolution: A process by which problems are solved without resorting to a verbal or physical fight. • http://youtu.be/_ZpDnXYIFjo

  3. Cont… • Conflict style: The way a person reacts when he/she faces a problem • 3 styles: • Problem solving • Talking out your problems with the person you are disagreeing with to find a solution to your conflict • Avoidance • Not dealing with the conflict by ignoring the problem or changing what you do so you do not cross paths with the person you are arguing with • Confrontation • Causing a verbal or physical fight with the person you are disagreeing with by acting aggressively.

  4. Nice to Know • Based on a 2002 survey: • 33% of teens said that when they were really angry there was no way they could control themselves • 41% said that if they were challenged, they would fight • 21% said that avoiding fights was a sign of weakness • 33% have been in a physical fight in the past year

  5. Cont… • What Causes Conflict? •Ugly or hurtful tone • Letting your emotions take control. •Cutting off the other person. •Refusal to see their side of the story. •Name-calling or insults. • Hitting. • Yelling or raising your voice. •Stubbornness or refusing to compromise.

  6. Necessary Skills • Set ground rules • Listen • Find common ground • Brainstorm possible solutions to the problem • Discuss each person’s view of the proposed solutions

  7. Sources • National Youth Violence Prevention Resource Center • http://www.csgv.ca/counselor/assets/Conflict%20Resolution%20Fact%20Sheet%20for%20Teens.pdf • http://herkimercounty.org/content/departments/View/11:field=services;/content/DepartmentServices/View/68:field=documents;/content/Documents/File/124.PDF • Mind tools • http://www.mindtools.com/pages/article/newLDR_81.htm • Whalen, Shannon. Tools for Teaching Health. “Chapter 6 Violence Prevention.” Pgs. 228-230. John Wiley & Sons, Inc.: San Francisco. 2007.