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What is Conflict Resolution?

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What is Conflict Resolution?. Definition. Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of social conflict. On the Up. 2006 – 07 – tribunal applications reached 132,577. Increased awareness. No win, no fee culture.

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What is Conflict Resolution?

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  1. What is Conflict Resolution?

  2. Definition • Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of social conflict.

  3. On the Up • 2006 – 07 – tribunal applications reached 132,577. • Increased awareness. • No win, no fee culture. • 2003 laws on discrimination. • Managers shying away from conflict

  4. Most common reasons • Personality clashes • Poor leadership • Inadequate line management • Weak performance management

  5. More reasons? Bullying/harassment Personal insults Dismissal Cross-departmental conflict Project failure Sickness/absence Physical violence

  6. Effects on the workplace(2008 report by CIPD) • Time-consuming • 3.4hrs/3.8hrs average HR professional a week • 48% spend up to ½ day per week. • 12% spend an entire day per week.

  7. Resolution tools • Prevention – 66% more management interaction. • Early intervention – Head on. • Protect the innocent – remove problem • Follow-up • Official procedures – set examples • Use senior management

  8. Benefits of good conflict resolution • Improved team performance • Improved team morale • Reduced absence levels • Reduced employee turnover • Reduced number of formal disciplinary/tribunal

  9. Ref • http://www.youtube.com/watch?v=9c8WIA9a03g&feature=related • http://www.cipd.co.uk/binaries/4545%20Leadership%20conflict.pdf • http://www.cipd.co.uk/binaries/4334%20Managing%20conflict%20WEB.pdf

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