Enterprise Voice

1. Enterprise Voice

2. Microsoft is a leader in enterprise voice #1 New voice seats sold forMicrosoft Skype for Business 3B minutes of voice and video per day on the Skype ecosystem 79% • of U.S. enterprises are deploying or planning to deploy Skype for Business, including telephony 90+ countries with audio conferencing available 12 years as a leader in the Gartner Unified Communications Magic Quadrant 120M Microsoft Office 365 monthly active users

3. 50% increase in collaborative work 80%of employee time is spent collaborating 2xas many teams 62%connect to meetings using mobile phones 72%of workers will be working remotely by 2020 Collaboration and teamwork are redefining voice

4. Your business needs a modern voice solutionthat combines unified communication and teamwork

5. Introducing Enterprise VoiceSimplify your business with a reliable, cloud-based telephone solution built on Office 365

6. Enterprise Voice for the Cloud Office 365 PSTN dial tone Phone System, when paired with Microsoft Calling Plans and/or Direct Routing, provides a full enterprise calling experience for Office 365 users in Teams on a global scale • Microsoft Calling Plans • Direct Routing in Teams • (Telco Calling Services) PBX • Phone System Microsoft Teams The hub for teamwork

7. Explore Enterprise Calling Calling in Teams Phone System Call Plan Direct Routing

8. Calling in Teams

9. Calling in Teams Best user experience Make and receive business calls in Teams, while at home, or on the road from Android and iOS, and easily add video and sharing PSTN Calling Available With Calling and or Direct Routing, insure every user can make and receive calls – a true enterprise voice solution Collaboration and Voice Together Teams surfaces the ability to call when where your users need – encouraging working together

10. Calling in Microsoft Teams Demo

11. Phone System

12. Phone System Replace your traditional phone system with Office 365 Unify your global phone systems in Office 365 Provide a complete voice solution in the cloud.* Reduce reliance on traditional PBX systems and on-premises hardware Simplify IT Increase agility and consolidate management with rapid provisioning, reporting, and diagnostics of voice services in Office 365 Scale globally Connect your phone system to the Microsoft worldwide network, and get the power of the Microsoft cloud wherever your business goes *A complete voice solution is possible with a combination of Phone System, Calling Plans, and/or Direct Routing

13. Auto Attendant and Call Queues Auto Attendant Toll-Free and local service numbers Dial-by-name directory search Custom greetings and menus Operator option Speech recognition in 14 languages Admin portal UI and PowerShell cmdlets Call Queues Coordinate teams of people working together in a channel Boost collaboration and efficiency with chat and call queues Enjoy role-based for supervisor / agents and agent sign in / out Use supervisor listen, whisper and barge with integrated chat for cross-agent support and teaming

14. Calling Plans & Communication Credits

15. Calling Plans Bring the benefits of the cloud to your phone system Rapid provisioning Procure and assign phone numbers in minutes, everywhere Microsoft offers service, with no on-premises equipment Number porting and enhanced 911 Use your existing phone numbers with Microsoft calling plans, and meet E-911 and other legal obligations Local, long distance and international calling Reach the people important to your business, with a choice of calling plans • Countries where Calling Plans are available:Belgium, Canada*, France, Germany, Ireland, Puerto Rico, Netherlands, Spain, UK and the US *Preview customers only. See details here.

16. Communication Credits are a convenient way to pay for Voice services not included in the subscription. All inbound and outbound calls are metered per minute. It ensures users are never caught without being able to: Dial-in (INBOUND) with a toll-freephone numbers. Dial-out (OUTBOUND) to add participants or “call me at” (via mobile or landline) a conference. Dial-out (OUTBOUND) to international destinations when you have PSTN domestic calling plan. Dial-out (OUTBOUND) beyond your minute caps allowed in your PSTN Conferencing & Calling subscriptions Communication Credits Learn more about Communication Credits rates here.

17. Direct Routing

18. Directly Route dial tone to Teams UsersDirect Routing in Office 365 allows customers to connect their SIP trunks directly from their network. Customers can work with their local Telecommunications provider to enable Microsoft Teams users to make and receive telephone calls. Direct Routing Phone # Ranges Certified Session Border Controller(s) PSTN Provider Phone System Internet Voice Trunk Office 365 & Teams 3rd Party Voice Apps (supported by certified SBC Partners) Interoperability with 3rd party systemsDirect Routing allows customers with users in the Microsoft cloud to continue using 3rd party systems such as PBXs, Call Center, and Analog Telephony Adaptors (ATA) helping preserve key investments.

19. Futures

20. Capabilities* coming to Voice & Calling Calling Q2CY18 Calling Q4CY18 • 1:1 to Group Call Escalation with Teams, Skype for Business, and PSTN participants • Boss and Delegate Support • Call Queues • Organizational Auto-Attendant • Support for existing certified SIP Phones • Consultative Transfer • Do not Disturb breakthrough • Distinctive Ring • Forward to Group • Direct Routing • Out of Office Support • Call Support between Teams & Skype Consumer • USB HID • eDiscovery Enhancements • Call Park • Group Call Pickup • Location-Based Routing • Shared Line Appearance *Timing and Features subject to change

21. Customer Stories

22. Cushman & Wakefield moves away from traditional telephony to reduce costs • Scenario • Cushman & Wakefield is a global property management company that operates out of more than 400 offices across 60 countries. Operating at such a large geographical scale, Cushman & Wakefield needed a way to streamline operations and increase productivity. • Solution • Cushman & Wakefield rolled out Office 365 and Skype for Business Online, giving employees an “office in a box” where they have access to everything and everyone they need while using the devices they use everyday. By bringing collaboration and telephony together under one license, they were able to streamline efficiencies. “We’re transitioning away from traditional telephony and replacing it with Skype for Business Online. We estimate that we will save more than $1 million a year on telephony costs by leveraging the new Audio Conferencing and Voice capabilities.“ Robert FranchChief Technology OfficerCushman & Wakefield Watch how Cushman & Wakefield streamlines global work here.

23. J. Walter Thompson Companyenables a modern work environment with Phone System Scenario • J. Walter Thompson (JWT) is a global leader in marketing communications and collaboration is an essential part of their business strategy. As a global company with more than 200 offices, they needed a collaboration and communication solution that connected their employees quickly and efficiently. • Solution • JWT chose Microsoft Office 365 cloud-based business productivity services to support this new way of working collaboratively.JWT takes advantage of Phone System (Cloud PBX) to complete basic tasks—such as making and receiving calls, transferring calls, and muting or unmuting calls—from nearly anywhere with Internet access. With Phone System, JWT employees use Skype for Business Online to collaborate with remote colleagues and be accessible with a business phone number—from nearly anywhere with Internet access. “Unlike with our former telco providers, Skype for Business Online offers a service that meets our expectations for a modern work environment. Today, few employees actually use their desk phones. With Phone System, we have made it easy for people to have one phone number for all their devices and to work from home or a client site. It’s a huge boost for mobility.” Richard CrowleyGlobal Enterprise Architect DirectorJ. Walter Thompson Watch how JWT is boosting collaboration here.

24. Kelly Services uses cloud services to help employees connect faster Scenario Kelly Services is a staffing resources agency in a competitive market. To keep their edge, Kelly Services needs to move faster than the competition and appeal to tech-savvy candidates who can pick and choose between talent agencies. Solution • Kelly Services rolled out Office 365 and a premium version of Skype for Business Online that provides new enterprise voice capabilities. With Skype for Business Online, Kelly has more options for communicating quickly and flexibly, helping the company to respond before the competition. Watch how Kelly Services has moved to a complete cloud communication solution here. “Using Skype for Business Online voice and meeting features is helping us work together more effectively and efficiently as a global team. We’re able to move much faster in a very competitive market.” Timothy Kroeger Manager, Global Messaging and Collaboration Services Kelly Services

25. GE drives digital productivity with Office 365 Scenario GE has a large and dynamic workforce of over 300,000 people. GE needed a new set of tools that would allow employees to collaborate together from anywhere and boost productivity. Solution GE introduced Microsoft Office 365 across its employee base, to centralize collaboration and drive digital efficiency. Microsoft Teams allowed GE employees to improve team collaboration through easy access to documents, instant messaging, ad hoc calls, and other communication options. “Collaboration is critical to digital industrial breakthroughs, and Office 365 is key to better collaboration. The customer satisfaction and financial implications of new industrial efficiencies are revolutionary.” James Fowler, Chief Information Officer GE

26. Make the call Get on board Try the Office 365 Enterprise E5 trial and talk to your rep about callingaka.ms/e5trial Talk to your rep aboutFastTrack Onboarding assistance