VOICE Team Experience Module 5
Whole Self 01 Psychological Safety 02 04 TEAM EXPERIENCE MODULES Belonging 03 Voice
Where Do We Go Next? • A sense of belonging is a basic human need. Research shows that strong personal bonds can promote creativity, resiliency, and even longer life spans! • A sense of belonging also allows team members to connect on a deep level. Considering that we spend a third of our lives at work, these connections are important. • When team members are psychologicallyclose with one another, this environment creates a better climate of inclusion, setting the foundation for stronger team functioning.
WARM UP Get Ready!
What’s in a Bag? Instructions: Divide into teams. Select a bag without no peeking or picking up. Inspect your bag (still no peeking)! Keep or Trade? Reveal! Activity
What’s in a Bag: Debrief • How did you first decide on the bag? • How did each new piece on information influence your decision? • How do you feel about the decision you made? • How do other people in the group make decisions? • How does this relate to our group? DISCUSS
HEAT UP Get Set! WORKOUT
MODULE OBJECTIVES LEARN 1 Learn what voice is and the components of a team that empowers others to have a voice UNDERSTAND 2 Understand the importance of voice for creating an inclusive team climate REFLECT Consider our learnings in the context of our current team’s behaviors – How well does our team create an environment conducive to voice? 3 PLAN 4 Create action plans to apply today’s learnings to our daily individual and team activities
Discretionary communication of ideas, suggestions, concerns, or opinions about work-related issues with the intent to improve organizational or unit functioning. Elizabeth W. Morrison
What is Voice? Teams whose members feel comfortable expressing their voice… 1 Are comfortable speaking up and do not fear being judged 2 Participate in decision making 3 Engage in conversational turn-taking without any conversation domination 4 Are transparent, open, and authentic with one another 5 Welcome diverse opinions and perspectives
What does it mean to us? • What does Voice mean to our organization? To our team? • How do we use our Voice well? • How else can we use our Voice? “We do it because it elevates ourselves above our own opinions so that we start to see things through everybody’s eyes, and we see things collectively. Collective decision-making is so much better than individual decision-making if it’s done well.... It’s why we’ve made more money for our clients than any other hedge fund in existence.” DISCUSS
If you have effective employee voice, you will know what is going on in your organization. Nita Clarke
Quick Recap of Psychological Safety Equality 1 Practice equality in conversational turn-taking. Social Sensitivity 2 Have high levels of average social sensitivity and empathy. Unconditional Respect 3 Recognize shared humanity and show unconditional professional respect. Assume Positive Intent 4 Assume positive intent by replacing blame with curiosity. Growth Mindset 5 Adopt a growth mindset and give others space to make mistakes.
Quick Recap of Belonging Express Gratitude 1 Express gratitude by showing appreciation for what others have contributed. Leverage Empathy 2 Use empathy to sense others’ feelings and perspectives while taking an active interest in their concerns. Treat Others as Insiders 3 Facilitate a shared purpose and a feeling of belonging by treating others as insiders. Understand Decision Making Styles 4 By understanding different team members’ thinking and decision making styles, you can identify where communication breaks down and how team members complement one another.
Let’s Have the Conversation: Our Starting Point Our team’s IHI Score for Voice • Initial reactions? • Trust: • Do we believe others will listen to us? • Participation in decision making: • Are we comfortable speaking up? • Active listening: • Do we ensure no one dominates conversations? • Transparency and openness: • Are we authentic in the way we communicate? • Welcoming diverse perspectives: • Do we provide a safe space for people to express dissent or share diverse perspectives? DISCUSS
1 Strategy 1 • Judge ideas, not people • How did the warm-up activity feel for you? • How did you feel that others responded to your attempts to influence the decision made? • How did you handle disagreement? • How can you help team members feel more comfortable speaking up?
1 Strategy 1 • To foster trust: • Communicate openly • Set expectations • Interpersonal bonds • Address trust issues • Avoid placing blame • Discourage cliques • Show appreciation • What does our team do well? • What are some areas for improvement?
Remember, teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability. Patrick Lencioni
2 Strategy 2 • Emboldening yourself to participate in decision making • Come prepared and do your homework • Don’t object so harshly • Contribute • Timing is key • Clarify outcomes • Start with inclusion
Strategy 3 3 Brainwriting. The simultaneous written generation of ideas. Nominal Group Technique. Independent performance on a task followed by pooling responses. Cyberstorming. Electronic brainstorming where team members type ideas into a database that is immediately displayed on the screen.
4 Strategy 4 “It is absolutely critical to have both an authentic and transparent work environment.” “How can your company learn, grow, and succeed if people are afraid to be themselves, voice their opinions, and genuinely show that they care about the team? Having the company become a sort of safe space allows for brilliant ideas to flow and for problems in your company to be flagged and addressed head-on.” -- Marc de Grandpre, Senior VP of Marketing at KIND Healthy Snacks
4 Strategy 4 • Tell the truth • Clear and consistent communication • Employees encouraged to share – not just when they agree! • “What you see is what you get” mentality “How can your company learn, grow, and succeed if people are afraid to be themselves, voice their opinions, and genuinely show that they care about the team? Having the company become a sort of safe space allows for brilliant ideas to flow and for problems in your company to be flagged and addressed head-on.” -- Marc de Grandpre, Senior VP of Marketing at KIND Healthy Snacks
Strategy 5 5 Mutual Acceptance: • Acknowledge differences as a fact and move forward together with the work that needs to be done What You Can Do: • Challenge yourself to appreciate the differences of others • Consciously practice understanding and empathy • Take an interest in one another’s beliefs, behaviors, and preferences
Teams With Voice… 1 Are comfortable speaking up and do not fear being judged 2 Participate in decision making Engage in conversational turn-taking without any conversation domination 3 4 Are transparent, open, and authentic with one another 5 Welcome diverse opinions and perspectives
Piecing It Together • Split into teams of about 6 people • Half will be in Group A • Half will be in Group B • Group A will create instructions for assembling tangram • Group B will assemble tangram using Group A’s instructions • Rules: • Cannot show completed tangram picture to Group B • Cannot say what image is of • 10 minutes for each group Activity
Piecing It Together • What was the most challenging aspect of this activity? • How did it feel to express differences of opinion? • What did you learn from this activity? • How does this relate to Voice? Discuss
Activity Debrief How can our team help support each other in attempts to: • Speak up? • Share dissenting points of view? • Participate in decision making? Write down three things you’d like to try before our next module and share with an accountability partner DISCUSS PLAN
Workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company. Zig Ziglar
FIRE UP Go!
TAG Check-In IMMEDIATE ACTION CURRENT STATE What can we do TODAY to improve the voice on our team? How does the team’s current ability to foster voice affect our Team Action Goal? DESIRED FUTURE How can the team enhance employee voice to improve the ability to reach our TAG?
THANK YOU! QUESTIONS?