Enhancing IT Management with Premier-ESA & Microsoft Partnership
The Premier-ESA service agreement, created by EXCEED and Microsoft, addresses key challenges faced by IT managers. This collaboration focuses on providing unique support services, including health checks, remediation, and dedicated engineering support. With an array of Premier Packages, workshops, and reviews, we aim to improve system uptime, reduce costs, and enhance customer satisfaction. Explore how our comprehensive services can resolve incidents, enhance competencies, and prepare your organization for future changes. Learn more at www.exceedgulf.com/premier-esa.
Enhancing IT Management with Premier-ESA & Microsoft Partnership
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Presentation Transcript
Premier-ESA Product Presentation Presented By: Bassel Zoueiter Date: March 12, 2012
Market Awareness EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services agreement to address them
Microsoft Premier Services Workshops Supportability Reviews Health Checks & RAPs Chalk and Talks Remediation & Optimisation Dedicated Support Engineering
Services Flow Customer Provide Value Provide Value EXCEED Microsoft Coordination Collaboration
Customer Service Entitlements *MCS deployment days are available at additional costs from Microsoft
Service Delivery Monitoring ,Quality Assurance & Support Initiating & Planning Service Execution Closing
Service Points Service Points are a set of pre-agreed upon points that the customer can use for additional services covering listed & enrolled products
Reduce Costs Improve Satisfaction Increase System Uptime Assist with Software Deployment Resolve Issues/Incidents Improve Competencies
Ready for change? www.exceedgulf.com/premier-esa Visit us @
