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ServiceNow Desktop Reference Guide

Everything you need to know to get help and work better with ServiceNow. Bookmark the ServiceNow link for quick access. Learn useful terms, log in instructions, and find answers in the knowledge base. Report incidents or request items through the support and catalog features.

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ServiceNow Desktop Reference Guide

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  1. UPDATE with YOUR details and banner. Modify any way you need! Company Name Desktop Reference Guide End Users Employee Quick Reference for ServiceNow WORK BETTER

  2. Getting Started With ServiceNow: UPDATE with YOUR details and banner. Modify any way you need! Everything you need to know to get help Bookmark the ServiceNow link to gain quick access: Insert your instance URL Useful Terms to Know Knowledge = Database of self-service answers Catalog = I need to request something Support = Something is broken and I need help My Incidents/Request = Tickets already logged Log In: Use your email address and AD password (insert your log in screen shot & instructions) WORK BETTER

  3. Your Homepage: All the services in one location (insert your home page) UPDATE with YOUR details and banner. Modify any way you need! WORK BETTER

  4. Knowledge Search: Click Knowledge to find answers to your question (Insert your knowledge base) UPDATE with YOUR details and banner. Modify any way you need! WORK BETTER

  5. Something is broken: Click Support to open an incident or case (insert your incident form) UPDATE with YOUR details and banner. Modify any way you need! WORK BETTER

  6. I need something: Click Catalog to view all available request items (insert your catalog) UPDATE with YOUR details and banner. Modify any way you need! WORK BETTER

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