1. An Online Feedback System Fergus McGlynn Computing Service (fam6@york.ac.uk)

2. Overview • Where we’ve been • Where we are now • Where we’re going • Key features of the system • Key issue – response rate • Demonstration

3. Where we’ve been • Pilot online feedback system • Steering group formed • Departmental and student surveys conducted – elicit requirements • Prototype developed – refined into system specification • System design and implementation

4. Where we’ve been (cont) • Initial user trials conducted • Psychology department • Computing service • Further refinement on system • Full user trials conducted • Biology department • Maths department • Politics department

5. Where we are now • Implementation complete • Collecting feedback from trials • Technical documentation of system

6. Where we’re going • Refine system further if necessary • Publicise/advertise system to departments • Release system to departments and provide support • Maintenance/further development (?)

7. Key features • Administrative time saving • Distributing, collecting, processing, class time • Access control • Anonymity • Archiving / storage

8. Issue – Response Rate • Most departments seem to want a high one… but… • Many students state a lack of enjoyment in the feedback exercise • Many students claim to not have a strong opinion • Many students feel that their responses are not taken seriously • Mechanisms to help