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Leading in 24/7: Challenges, Trends, Leadership Skills, Best Practices

Explore the forces transforming organizations in the 24/7 world, such as social and demographic changes, economic shifts, and technological advancements. Discover the resulting trends and learn the essential skills and best practices for successful leadership in this fast-paced environment.

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Leading in 24/7: Challenges, Trends, Leadership Skills, Best Practices

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  1. Leading in 24/7:What is Required?ChallengesTrendsLeadership SkillsBest Practices Best Practice InstituteSeptember 11, 2008 Sally Helgesen

  2. Sally Helgesen Author, The Female Advantage, The Web of Inclusion, Thriving in 24/7 www.sallyhelgesen.com

  3. “The real consequence of emerging science and technology is not gadgets, whether hydrogen bombs or silicon chips, but radical social change; ever-increasing diversity and complexity in the way people live and work.” Dee Hock, Founder, Visa Int’l

  4. WHAT FORCES ARE TRANSFORMING ORGANIZATIONS IN 24/7?

  5. SOCIAL AND DEMOGRAPHIC TRANSFORMATION • Diverse, global, new patterns of immigration • The definition of diversity keeps expanding • People assert their difference rather than trying to assimilate • The real diversity is the diversity of values

  6. ECONOMIC TRANSFORMATION • Knowledge defines the value if products and services • Value added lies in ideas and innovation • A better idea wipes out 100 years of investment • The “war for talent” becomes fundamental, not cyclical • Tacit knowledge comes to its own

  7. TECHNOLOGICAL TRANSFORMATION • Portable, cheap, linked, diffuse, invasive • “Ubiquitous connected transparency” defines the future • Redistributed information redistributes power • Hierarchies of control lose power • The definition of stakeholder expands

  8. WHAT TRENDS RESULT FROM THIS CONFLUENCE OF FORCES?

  9. TRADITIONAL BARRIERS ERODE • Work & home, public & private, men & women, boss & • employee, product & service, provider & advocate • For the first time in history, people use the same tools • Erosion requires continual redefinition • Erosion requires mission focus

  10. ORGANIZATIONS MUST DO MORE WITH LESS • Leaner, less hierarchical, more competitive • Leaders must ask people to ramp it up again • People must be motivated by passion, inclusion • Partnerships and joint ventures are key

  11. CHANGE BECOMES CONSTANT • Technology mandates fast product cycles • Technology creates new distribution channels • New distribution channels mean new products and services • The barrier to entry for competitors is low • Skills must be continually upgraded

  12. THE NICHE RULES THE MARKET • Broad-based, generic products and services fail • Needs are served by a targeted array • Stakeholders demand input and specificity • Customer must be involved in design • The workforce also expects customization

  13. BALANCE BECOMES AN ISSUE FOR ALL • Eroding barriers bring issue of balance to the fore • Custom life requires custom work • Work and life demand integration • Everyone must become their own HR department • The link between ages and stages is broken

  14. WHAT ARE THE SKILLS OF 24/7 LEADERS?

  15. LEADERS MUST LEAD PEOPLE WITH DIFFERENT VALUES • From work ethic to desirable community • Definitions of satisfaction and performance continue to evolve • Clarity of mission and purpose are key

  16. LEADERS MUST PRACTICE INCLUSION • Use webs to break down hierarchical distinctions • Draw strategic ideas from a broad base • Acknowledge informal power structures • Respect the power of buy-in • Communicate directly and transparently

  17. LEADERS MUST EXPECT EXPECTATIONS TO BE UPENDED • Lessons from the junior officer corps • The issue of single parent soldiers • Seeing what is needed in a whole new light

  18. WHAT IS THE BEST PRACTICE OF LEADERSHIP IN 24/7?

  19. LEADERS MUST FOCUS ON SUSTAINABILITY • The end of the frontier • Sustainability requires long-lived organizations • Sustainability requires self-renewing markets • Sustainability requires a culture of self-renewal

  20. “Why are we here? We’re here to make a dent in the universe.” Steve Jobs

  21. QUESTIONS FOR SALLY? Click on Chat and send questions to the Host, Presenters & Panelists www.sallyhelgesen.com

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