1. ICS Work Request Process Flow Email notification by requestor to create or modify content Begin the Work Request Form by filling out Requestor Name only Send Work Request Form to Requestor, along with acknow of receipt letter Requestor returns completed Work Request to WMAG Mailbox w/cc to me along with any attachments Name and store Work Request on shared drive I: drive Generate database record and assign a Work Request number or If WR not provided: Pull Work Request from WMAG mailbox “Flag” the Work Request in mailbox to take ownership Get the template from the I: drive folder & complete all fields except WR# Save as… Name and store Work Request on shared drive I: drive Print Generate database record and assign a Work Request number I: drive icswmag.mdb Forms – Work Request Detail Open it Click on flag at top Print Email title: Completion of WR# From WMAG Mailbox: After requestor signoff: Notify requestor of estimated completion date along with Work Request # Content posted Notify requestor of completion and request signoff Store completed Work Request on shared drive Update database record Use the reply email Acknowledging receipt & disposition Print this email to go with WR Use the completion letter Print this email to go with WR Beginning of each day – put all regular postings from previous day as well as other projects (i.e., portal GUP changes) in database, write WR# on my daily postings document