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Power of N: Redundancy in the World of IP Recording

Discover the critical criteria that one of the largest financial institutes considers when evaluating redundancy options for IP recording. Presented By: Scott Montgomery and Todd Folkes. Customers demand higher availability and uptime due to business requirements, service level agreements, and regulatory and financial aspects. Learn why redundancy is necessary at physical, software, and component levels. Explore RAID arrays, redundant components like memory modules and power supplies, as well as data redundancy at the server or appliance level. Understand the importance of redundancy at the contact center PBX/ACD/switch, Ethernet switch, and VoIP load balancing appliance levels. Discover how to maintain redundancy through load balancing of call recording, synchronizing databases, application failover clustering, and software redundancy. Integration services, duplicate media streaming, and system health monitoring are crucial for meeting business needs. Learn the right approaches to redundancy without overcomplicating or overdesigning. Regularly test and monitor systems to ensure optimum performance and reliability in IP recording environments.

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Power of N: Redundancy in the World of IP Recording

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  1. Power of N: Redundancy in the World of IP Recording Discover the criteria one of the largest financial institutes considered when assessing their redundancy options for IP recording Presented By: Scott Montgomery and Todd Folkes

  2. Customers are demanding higher availability and uptime Business Requirements Service Level Agreements Regulatory Financial Why is Redundancy Necessary?

  3. Physical Software Maintaining Redundancy

  4. Component Level Raid Arrays Raid 1, Raid 0 + 1, Raid 10, Raid 5, Raid 6 Redundant Component Memory Modules Power Supplies Network Cards Server or Appliance Level Data Redundancy Physical Redundancy

  5. Contact Center PBX/ACD/Switch Ethernet Switch Span Port/VACLs/Port Mirroring VoIP Load Balancing Appliance IP Recording - Interception VoIP Recorder 1 VoIP Recorder 2

  6. Ethernet Switch Contact Center PBX/ACD/Switch Span Port/VACLs/Port Mirroring VoIP Load Balancing Appliance Load Balancing of Call Recording VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder 3

  7. Contact Center PBX/ACD/Switch Ethernet Switch Ethernet Switch 2 - Span Ports/VACLs/Port Mirroring with Redundant Data IP Link Protector IP Link Protector VoIP Load Balancing Appliance Redundant Data Source VoIP Recorder 2 VoIP Recorder 1

  8. Contact Center PBX/ACD/Switch Ethernet Switch Ethernet Switch 2 - Span Ports/VACLs/Port Mirroring with Redundant Data IP Link Protector IP Link Protector VoIP Load Balancing Appliance 1 VoIP Load Balancing Appliance 2 Redundant Load Balancing Appliances VoIP Recorder 1 VoIP Recorder 2

  9. Synchronizing Databases Application Failover Clustering N + M N + N Database Clustering Software Redundancy

  10. Contact Center PBX/ACD/Switch Ethernet Switch Integration Services Span Ports/VACLs/Port Mirroring with Redundant Data N + M VoIP Recorders VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder M

  11. Contact Center PBX/ACD/Switch Integration Services Ethernet Switch Span Ports/VACLs/Port Mirroring with Redundant Data N + N VoIP Recorders VoIP Recorder 2 VoIP Recorder 1A VoIP Recorder 1 VoIP Recorder 2A Recording same calls as first set of VoIP Recorders

  12. Contact Center PBX/ACD/Switch Redundant Integration Services Ethernet Switch Integration Services Span Ports/VACLs/Port Mirroring with Redundant Data Redundant Integration Services VoIP Recorder 2 VoIP Recorder M VoIP Recorder 1

  13. Don’t over complicate and/or over design System monitoring Failure Notification Monitor System Health Regular Scheduled Testing Maintaining

  14. Recording Configuration Interception Service Observe Single Step Conferencing Duplicate Media Streaming Infrastructure and Environment Business Needs What is the right amount?

  15. Questions?

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