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Embracing Change: Lean Principles for Nonprofits to Enhance Efficiency and Satisfaction

Discover how nonprofits can adopt Lean principles to improve processes, enhance service delivery, and boost customer satisfaction. This workshop covers the fundamentals of Lean, shares successful case studies, and presents actionable strategies for identifying waste and fostering a culture of continuous improvement. Learn to view problems as opportunities and empower your team to innovate and implement effective solutions. Gain insights into creating value, increasing efficiency, and making your organization resilient in an ever-changing landscape.

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Embracing Change: Lean Principles for Nonprofits to Enhance Efficiency and Satisfaction

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Presentation Transcript

  1. embracing change when you have done it “that way” foreverprocess improvement fornonprofits

  2. delivering more, faster, while providing increased customer satisfaction with your services

  3. agenda • who are we • what is lean? • examples/case studies! • how do i do lean? • takeaways

  4. what is lean “common sense uncommonly applied”

  5. why do you do, what you do,that way??

  6. lean works everywhere

  7. examples/case studies

  8. problem = opportunity

  9. lean principle = pull

  10. “problem finder is a problem solver”

  11. results summary 10X

  12. KFB numbers

  13. KFB’s lean philosophy • establish a clear vision • communicate the vision, implement a plan, remain commited • walk the walk • welcome problems • problems help you to • improve • teach others • learn how to determine solutions

  14. our lean appoach • making our KIDS the focus of everything we do • make our processes efficient • strive to continuously improve

  15. eliminating waste: creating value • eliminating waste • creativity before capital • setting high goals • recognizing problems are opportunities • creating value • team innovation • lean is a growth strategy • always looking for continuous improvement opportunities

  16. Reclamation • Money in – Money Out

  17. Fundraising – Pledge Process • Collectables

  18. lean for you?or

  19. fundamentals

  20. identify issues/opportunities

  21. what happens in your workplace/job that drives you crazy?

  22. what does your client really want from you?

  23. to action

  24. Steps

  25. everyone’s next steps • be open to change • take the initiative to identify waste • get involved in lean activities • without lean – we have brilliant people operating with broken processes • with lean we have brilliant people operating brilliant processes

  26. kaizen

  27. training • lean overview • activities • discussion

  28. current process map

  29. brainstorming

  30. Impact/Difficulty Matrix impact/difficulty matrix 39 30 125 Impact 13 5 Difficulty Repeat/Out of Scope 38

  31. F opportunities = future process planning planning

  32. future state process map

  33. action log/dependencies • donors • activities • departmental cooperation

  34. actions

  35. learning • workshops • conferences • advisors • consultants • mentors/coaches • kaizen’s • 5S

  36. applying • first give permission – it’s okay!! • safety – trust • communication • application • monitoring

  37. implementing/sustaining • team • regular updates • visual • looked at daily – management • actions taken

  38. funding? • general fund • grants • sponsors • volunteer resources

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