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AVIA 2100 - Week 8 PowerPoint Presentation
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AVIA 2100 - Week 8

AVIA 2100 - Week 8

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AVIA 2100 - Week 8

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  1. AVIA 2100 - Week 8 Human Factors and Cabin Crew

  2. Cabin crew • Cabin crew are an integral part of the aircraft operating crew • Their role is primarily concerned with safety even though service may take up the majority of their time

  3. Cabin crew • Cabin crew are the public face of safety within the airline environment • The actions and lead of cabin crew will have a significant effect on customer behaviour

  4. Cabin crew as employees • Cabin crew are employees working in a hostile environment • On average, there are more lost-time injuries suffered by cabin crew than byJoggers • Injuries to cabin crew are a serious issue for most airlines even when OH&S legislations does not cover their work environment

  5. Cabin crew as employees • Hazards encountered by cabin crew include • Lifting injuries (pax, luggage, catering trolleys) • Burns and scalds • Turbulence related injuries • RSI • DVT • Food poisoning • Sunburn (lifestyle) • Violent acts by passengers

  6. Cabin crew as employees • Hazards can be mitigated in a number of ways: • Procedures • No service during turbulence • Lifting protocols • Reporting systems • Ergonomics • Design of lifting harnesses • Design of galleys • Design of uniforms • Design of repeatedly used equipment e.g. trays

  7. Cabin crew as safety professionals • Cabin crew have a safety role to play both in flight and in the event of an accident • In flight, the safety role can cover passenger health as well as aircraft emergencies • A level of medical training is given to all cabin crew and equipment is carried on board • The changing demographics of travelers has placed new pressure upon this role

  8. Cabin crew as medical experts • All cabin crew are expected to be able to provide assistance to doctors on board or to 3rd party medical services such as MedAir • Some airlines carry defibrillators for use by the cabin crew • Cabin crew must also be trained to deal with the deceased • Are cabin crew adequately prepared for this role?

  9. Cabin crew as safety professionals • All cabin crew receive emergency procedures training both as ab intios and annually • Key areas are the management of evacuations, firefighting, operating exits, teamwork and passenger management

  10. Cabin crew as safety professionals • A number of accidents have highlighted the critical role that cabin crew can play in flight • Lack of technical knowledge has been shown to be an issue

  11. Cabin crew technical knowledge • Cabin crew don’t know what they don’t know…

  12. Cabin crew and CRM • Many airlines now have either separate or integrated CRM courses for cabin crew • For some carriers, this was a late development • The two cultures could be very different and communication was often very poor or non-existent

  13. Cabin crew and CRM • The flight deck door was generally seen as a barrier to communication, or indeed an excuse • The concept of a ‘sterile cockpit’ could be confusing • Neither crew seemed to understand each other’s role and needs • Increased security post S11 has had a negative effect on crew communication

  14. The life of cabin crew • Several human factors issues are associated with the lifestyle including; • Party-hard mentality • Exposure to disease • Isolation • Unsociable hours • Pace of work • Sleep loss / disturbance • Workplace injury • Sexuality (STDs, discrimination, harassment)

  15. Aircraft emergencies • Up to 70% of aircraft accidents are now survivable • Assertive cabin crew can expedite emergency evacuations • Commercial pressures threaten crew complements (1: 36 to 1:50) • Passengers look to cabin crew for their lead

  16. Aircraft emergencies • The ability of cabin crew to perform in an emergency is a function of: • Training • Preparation • Crashworthiness • Leadership • Equipment • Experience

  17. Aircraft emergencies • Experience of emergencies may be very limited • Simulation facilities tend to be much less realistic than for flight deck crew • Many airlines underestimate the need for training to de-sensitise crew

  18. The future? • Increased pressure from aging population and increased cabin crew to passenger ration • Increasing threat of inflight violence • Larger aircraft - more difficult to communicate • Increase in survivable accidents?