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QIP Boot Camp

In Step 1 of our Quality Improvement Process (QIP), we focus on identifying key stakeholders. Stakeholders can include individuals, departments, customers, vendors, suppliers, government agencies, and systems that participate in or are affected by a process. This step involves brainstorming participants, qualifying their roles, and determining their potential impact by changes within a process. Using the example of Burger Depot's efforts to improve food temperature and order processing, we will actively engage team members in capturing ideas to create a comprehensive stakeholder list for your specific processes.

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QIP Boot Camp

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Presentation Transcript

  1. QIP Boot Camp Step 1: Identify key Stakeholders

  2. Agenda

  3. Step 1: Identify Key Stakeholders • A stakeholder is anyone or anything that takes part in or is affected by a process. • Stakeholders can be: • Individual • Department • Customer • Vendor • Supplier • Government Agency • System or Application

  4. Step 1: Identify Key Stakeholders To identify process stakeholders: • Brainstorm the participants involved in the process • Qualify the list by ascertaining the role the stakeholder plays in the process • Determine how they will be impacted by potential change.

  5. Step 1: Identify Key Stakeholders • During our QIP Overview sessions we discussed the Burger Depot and its desire to eliminate complaints about cold food and inefficient order processing. • Does anyone recall some of the stakeholders of the Burger Depot example?

  6. Step 1: Identify Key Stakeholders • Brainstorming Steps: • Select a team member to capture all ideas on a flip chart. • All ideas are documented. You can qualify their actual involvement later on. • Everyone is encouraged to actively participate. • Activity: Brainstorm the key stakeholders in the New Hire process.

  7. Step 1: Identify Key Stakeholders • Qualify Your List • The stakeholder analysis requires understanding of the stakeholders role in the process and how they are impacted by the process. • When considering roles, think about whether the stakeholder is a customer or supplier in the process. • Customer receives value or output from the process. • Supplier performs the activities that create the value for the customer. • Understanding at a high-level how the stakeholder is impacted by the process helps you identify the nature of their involvement in the process and its importance to them. • Keep in mind, this list can change and should be updated based on the information you receive in Step 2: Document the Current Process

  8. Stakeholder Checklist Example

  9. Stakeholder Checklist

  10. Step 1: Identify Key Stakeholders • New Hire Process – Qualify the Stakeholders • Hand out the Key Stakeholder Checklist • Looking at the list of stakeholders documented, complete the Key Stakeholder Checklist.

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