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Frequently Asked Questions

Frequently Asked Questions. Q: What system changes are required at the facility for oneSOURCE Document Site?

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Frequently Asked Questions

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  1. Frequently Asked Questions Q: What system changes are required at the facility for oneSOURCE Document Site? A: No system changes are required at the facility. As long as the facility has Internet access, there is access to oneSOURCE Document Site with a username and password. Adobe Version 7 or higher is required to view the Documents. A link to download the free upgrade to Adobe Version 7 or higher can be found on the oneSOURCE home page. Q: How many people can be on the website at the same time? A: Multiple users will have unlimited access and can login to oneSOURCE Document Site, with the one username and password, at the same time.

  2. Frequently Asked Questions Q: Do we receive e-mails when a document is updated? A: No the document will appear on the Recent Update Tab. Q: If a document is missing, how do we request it? A: Click on the “Are we missing a document?” and e-mail your request. Q: How long does it take to receive a missing document? A: The response time varies significantly from manufacturer to manufacturer. Some manufacturers respond in hours, others have taken longer to provide the requested document.

  3. Frequently Asked Questions Q: Can the documents be printed and/or e-mailed? A: Yes, you may print and e-mail the documents. Q: How often are the documents updated? A: The documents are continuously updated throughout the year. Updates are posted on the Recent Update Tab. Q: Do you highlight what has changed in a document? A: No, the document revision date is changed and the document is included on the Recent Update Tab. The FDA approved document must be read to discover how it was updated.

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