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e learning at Indiana University

e learning at Indiana University. 0-53,000 users in 6 semesters. Who we are. Jay Fern Online Learning Technologies Rob Lowden Senior Online Services Analyst. Overview. A Little Background What is Oncourse and why build it? Overall Response to Oncourse? What we have learned Strategy

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e learning at Indiana University

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  1. elearning at Indiana University 0-53,000 users in 6 semesters

  2. Who we are • Jay Fern • Online Learning Technologies • Rob Lowden • Senior Online Services Analyst

  3. Overview A Little Background What is Oncourse and why build it? Overall Response to Oncourse? What we have learned Strategy Tactical Implementation

  4. What is Oncourse? • Oncourse is an elearning application that allows faculty and students to create, integrate, use, and maintain Web-based teaching and learning resources. • For students, Oncourse presents learning tools in a single, consistent Web interface. • For faculty, Oncourse provides a framework for building teaching environments that can include multimedia content and a wide range of online tools, without requiring users to know programming or HTML.

  5. Why Build Oncourse? • ..a unified front door for Distributed Education and web-based teaching and learning environment. • ..a “one-stop-shopping” instructional environment to allow faculty and students to create and use Web-based teaching and learning resources. • ..market was behind our prototype. • ..enterprise solution based on existing resources. • ..an idea “whose time had come.”

  6. Enterprise Solution for All Campuses

  7. Enterprise Solution for All Users 120,000 Users dynamically updated daily from existing SIS and HR data

  8. Enterprise Solution for All Courses 20,000+ Unique Course Sections dynamically loaded from SIS per semester

  9. Enterprise Solution for Authentication

  10. Dynamic Profiles

  11. Dynamic Profiles • Every User - Every course • Automated population of course offerings and faculty teaching assignments as class schedules are created • Automated population of course rosters with student registration data 

  12. Dynamic Course Containers

  13. Dynamic Course Containers • Syllabus • Schedule items for lesson content • Class roster • Internal email, threaded message forums and chat • 100 MB of web-based storage space • Online testing and survey tools • Integrated, calculating gradebooks • Course usage statistics • Collaborative and group file space • Drop boxes • Student profiles • Direct links to online library resources

  14. The Oncourse Story • Developed at the IUPUI Weblab in R/D • IU IT strategic Plan for Online Learning • Piloted on the IUPUI campus, Fall 1998 • Pilot extended to IUB campus, Spring 1999 • Implemented on remaining campuses in Fall 1999 • Development input through faculty focus groups and university-wide steering committee • Consistent growth

  15. Initial Response Spring/Summer 1998 • Target for Beta - 25 classes • 250 courses online in 3 weeks • Running on Desktop Machine • w/ no support

  16. Consistent Growth

  17. Consistent Growth

  18. Consistent Growth

  19. Consistent Growth http://portfolio.iu.edu/jfern/userstats.htm

  20. What we learned “Strategies can be roughly right, but execution must be perfect. Precise execution is the driving force behind any strategic change.” Anne Mulcahy, President and CEO, XEROX • We needed to think clearly in 2 distinct tracks • Strategic Planning • Tactical Implementation

  21. Strategic leveraging existing resources • Strategic Planning Process • Standardized university-wide, scalable elearning tool • Maintained centrally • Seamless back office integration • Enterprise wide authentication • Distributed support • Scaleable technical support • Clearly defined user education • Accessible pedagogical support • Leverage existing resources • Utilize existing centers of expertise • Create a cross-division project management team • Develop a systematic communications plan

  22. Tactical leveraging existing resources Creating and implementing a plan that works. The art of “perfect” execution. • Technical Support • User Education and Pedagogical Support • Systematic user communication (good ol’ PR)

  23. Tactical-Scalable Technical Support leveraging existing resources • Designing Scalable Support (a 3 tier approach) • Tier 1 - Looking at existing resources • Resolves 95% of all Oncourse issues • Knowledge base utilization • Trouble shooting script • Enterprise wide ticket and tracking system • Funding centers of expertise

  24. Tactical-Scalable Technical Support leveraging existing resources • Redefining the model - Recognizing a need • Tier 2 - Support administrator - Support Flow diagram • Multiple systems integration • Multiple campus needs • Helping foster change in current processes • Cleansing of institutional data • KB advising (help and documentation) • Quick uncompromised access to the source • Tier 3 - Application level support • Development team • DBA, SSA

  25. Tactical-User and Pedagogy Support leveraging existing resources • User Education and Pedagogical Support • User Education • Faculty • Do it yourself • Group education • Boutique style • Student • Do it yourself • Group Education

  26. Tactical-User and Pedagogy Support leveraging existing resources • Pedagogical Support • Teaching and Learning Centers • Boutique Style • Brown Bags/ Panel Sessions • elearning communities • Production shop (coming soon)

  27. Tactical - Communication leveraging existing resources • Developing a systematic internal marketing plan • Creating brand identity • Creation of communication tools • Coffee cups, shirts, buttons • Oncourse “one-stop support card” • Frequent news updates • Oncourse promotional brochure • Faculty success stories • Faculty engagement • Focus groups • Online suggestions • Online steering committee • Create community around application

  28. The Future leveraging existing resources • Just-in-time development • Continued development of IMS • Internet calendaring and scheduling • Content packaging specification • Continued evaluation of CMS market • Integration of other University resources • Bookstore • Photo ID • One Start Portal • Institutional Faculty survey

  29. Contacts and Resources • Jay Fern • jfern@iu.edu • Rob Lowden • rlowden@iu.edu Oncourse Usage Statistics http://portfolio.iu.edu/jfern/stats/ocstats.htm Oncourse support flow diagram http://portfolio.iu.edu/rlowden/supportmdl_frame.htm Indiana University IT Strategic Planning Report http://www.indiana.edu/~ovpit/strategic/ Indiana University Accomplishments Report http://www.indiana.edu/~uits/cpo/accomplish/

  30. Conclusion Q & A

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