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Tasmania

Tasmania. Overview. Service Delivery Restructure Housing Innovations Unit Accommodation Options Unit. Service Delivery Restructure. Why restructure model? Clients Staff Government. Consequences.

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Tasmania

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Presentation Transcript

  1. Tasmania

  2. Overview • Service Delivery Restructure • Housing Innovations Unit • Accommodation Options Unit

  3. Service Delivery Restructure • Why restructure model? • Clients • Staff • Government

  4. Consequences • Clients – needs not met, intervene too little too late, get run around, confused, frustrated, complain. • Staff – feel unheard, unsupported, poorly trained, inefficient and ineffective, inequitable workloads, fewer job opportunities, job dissatisfaction. • Government- inefficient and ineffective, lose confidence, a sinking ship – unsustainable.

  5. New Model • Manager Housing Services • Area Managers • Access & Support teams • Tenancy Teams • Business Support Teams

  6. Access & Support Teams • Responsible: Applications, assessments, coordination plans and allocations. • New tools & processes • Expanded eligibility tool- entitlements across a range of products • Expanded assessment tool- identifies both housing and support needs • Multi Service assessment and support panel (MASP). • Tenancy Coordination Plans • Referral tools and consent to release information.

  7. Tenancy Teams • Responsible: sign ups, tenancy management, monitoring support plans, terminations (with new exit plans). • Retain multi skilling – but less breadth • Greater role clarity • Clear escalation points • Increased support through A&S teams for more difficult tenancies. • Greater capacity for earlier intervention.

  8. Business Support Team • Responsible: business support, administrative functions, service improvement. • Service Improvement Teams • On the job training • Rollout new policies • Quality assurance • State-wide consistency

  9. Benefits of model - clients • Improved access and information. • Improved response to clients with complex needs- a more specialised service • Early intervention & improved assessment • Improved linkages, referrals & support plans • Standard tenancies • Prompt response to issues which place tenancy at risk. • Greater capacity for early intervention. • Overall increased capacity to sustain tenancies. • Consistent service delivery state-wide

  10. Benefits of model - Staff • Specialist teams to better respond to clients with support needs. • Larger teams – greater capacity to cover. • Greater focus on teams with shared goals. • Greater access to training and development. • Greater role clarity and support with clear escalation points. • Standardised work practices.

  11. Housing Innovation Unit - HIU • Premier Lennon announces he wants to cut homelessness by half by 2010. • Additional $60m given to meet this target. • HIU created to implement initiatives. • Common ground model – Rosanne Haggerty • 50 Quick Build – expected to be completed June 09. If successful additional 100 dwellings built by 2011. • Mixed developments (public/private). • Bridgewater/ Gagebrook Urban renewal Partnership with Brighton Council). • NRAS – 1250 new dwellings over 4 years. 587 Dwellings approved in 1st round. • Crown land release.

  12. Accommodation Options Unit (AOU) • Created to develop linkages for specific projects with the relevant business units in Human Services (Housing Tasmania, Disability Services, Children and Family Services and Youth Justice Services). • In specific terms the Accommodation Options Unit will: • provide strategic leadership and co-ordination of capital projects for Supported Accommodation; • undertake long term integrated capital planning for supported accommodation across Disability Services, Child and Family Services and Youth Justice; • maximise investment opportunities across the portfolio and across programs; • Research and promote new and innovative models of supported housing; • manage specific supported accommodation and housing capital projects; • act as a central point of contact regarding asset issues for funded organisations; and • implement recommendations from the Disability Services Accommodation Options Project Report 2008.

  13. Current Projects- AOU • The Accommodation Options Team is coordinating a number of specific projects: • Disability Services Accommodation Options Capital Works Project will see the construction of 18 new semi independent living units to be collocated with current group homes around the state. • Working with Children and Family Services to progress an accommodation and property upgrade where care is provided for a young person with disabilities. • Coordination of upgrade and non essential maintenance of group homes in the Disability Sector and Children and Family Services Rostered Care and Family Group homes.

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