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Connect to Lifeline and Save

Connect to Lifeline and Save. Discounted Lifeline Telephone Service Helps Low-Income Californians. Welcome. Participants will learn: Benefits available through Lifeline Who is eligible & how to apply How to continue to participate Where to find more information. What’s in your folder?.

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Connect to Lifeline and Save

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  1. A Consumer Action Training Connect to Lifelineand Save Discounted Lifeline Telephone Service Helps Low-Income Californians

  2. A Consumer Action Training Welcome • Participants will learn: • Benefits available through Lifeline • Who is eligible & how to apply • How to continue to participate • Where to find more information

  3. A Consumer Action Training What’s in your folder? • Connect to Lifeline & Save brochure • Leader’s Guide - Q&A format • Activities / Sample forms • Powerpoint presentation handout

  4. A Consumer Action Training Expectations Activity • Your name • Your agency & title • What you hope to get out of this seminar today

  5. A Consumer Action Training Universal Lifeline Telephone Service • What are some of the reasons you may need phone service at home?

  6. A Consumer Action Training Features & Benefits • As a Lifeline participant you can save: • Over 50% off of local phone service • Also other great benefits

  7. A Consumer Action Training Features & Benefits • Service connection discount • Start service for $10 or half of regular fee • Does not cover outlet / jack • Landlord responsibility

  8. A Consumer Action Training Features & Benefits • Service conversion discount • Make changes to plan for $10 • Regular residential to Lifeline

  9. A Consumer Action Training Features & Benefits • Flat rate local telephone discount • Unlimited local calls for $5.47 per month or half the phone company’s regular residential flat-rate local service, whichever is lower • Optional services - no discount • Subscriber Line Charge is waived • Lifeline customers do not have to pay this federal fee

  10. A Consumer Action Training Features & Benefits • Measured local service discount • Up to 60 local calls per month for $2.91 per month • Additional local calls (more than 60 per month) cost 8¢ each

  11. A Consumer Action Training Features & Benefits • Installment Plans for connection & conversion fees • Option to pay fees up to 12 months • No interest • Check with carrier

  12. A Consumer Action Training Features & Benefits • Hearing impaired - 2nd connection • Household eligible for Lifeline • Disabled person in home uses a TTY • If TTY not issued by Deaf & Disabled Telecommunications Program (DDTP) • Need medical certificate

  13. A Consumer Action Training Features & Benefits • Free toll blocking • Prevents long distance or local toll calls • Receive long distance calls & call toll free numbers • Protection • Prepaid telephone cards

  14. A Consumer Action Training Lifeline eligibility • Lifeline new application criteria: • Public assistance program • Household income limits • Lifeline connection in primary home • Not a dependent on another’s tax income return

  15. A Consumer Action Training Am I eligible for Lifeline? • Review Lifeline questionnaire • See page 19 in your training guide

  16. A Consumer Action Training BREAK! • Let’s take a 10 minute stretch break

  17. A Consumer Action Training Connect to Lifeline & Save • Depending on the discount, what could a family do with the money saved by being a Lifeline participant?

  18. A Consumer Action Training Lifeline enrollment • Contact your telephone company, or: • Call 866-272-0349 (English) • Call 866-272-0350 (Spanish) • Go online: www.californialifeline.com • Enrollment subject to approval • Existing non-Lifeline telephone service • New telephone service

  19. A Consumer Action Training Lifeline Help Number • Toll free: 877.858.7463 • TTY: 888.858.7889

  20. A Consumer Action Training Lifeline verification • Yearly request • CA Lifeline verification form • Must complete program or income based section • Located in the back of your training guide

  21. A Consumer Action Training Activity • Break into small groups • What to know about being a Lifeline customer - page 20 • Be ready to share findings

  22. A Consumer Action Training What if… • You were meeting with a client today, what other information would you need to answer their questions?

  23. A Consumer Action Training Wrap Up & Evaluation • Review Certification/Verification check list - page 21 • Did we meet your expectations

  24. A Consumer Action Training Thank you! • Consumer Action - 800.999.7981 • www.consumer-action.org

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