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Lesson 3 Conflict Resolution

Lesson 3 Conflict Resolution. Exercise 1. Read the questionnaire, then match the verbs below with those underlined in the text. Criticise, discuss, get revenge, irritate,make, return, say Ok,,stop liking,suggest,take, tolerate, make a lot of noise.

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Lesson 3 Conflict Resolution

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  1. Lesson 3 Conflict Resolution

  2. Exercise 1 Read the questionnaire, then match the verbs below with those underlined in the text. Criticise, discuss, get revenge, irritate,make, return, say Ok,,stop liking,suggest,take, tolerate, make a lot of noise • 1.You’re angry with your neightbours because they wake you up early • on Sunday mornings. • Do you: • a)Talk it over with them and put forward a solution? • b) Get ypur own back by making a lot of noise late at night? • c)Put cotton wool in your ears when you go to bed?

  3. 2.Your sistere is always going off with your things and never giving them back . She comes to your room and asks to borrow your best T-shirt for a party. Do you: a)Refuse to give it to her and explain why? b)Say no and tell her to get out and never ask for anything again? c) Give in and lend it ,but tell her to give it back? 3.A shop assistant is rude to you. Do you: a)Calmly explain that you are a customer and so you expect good manners? b) Kick up a fuss and ask to see the manager? c) put up with it but never go back there again?

  4. 4.A friend is always getting at you about the clothes you wear. Do you: a)Tell him/her in private that it is really getting to you? b)Make fun of his/her colthes in front of everyone? c)Say nothing but go off him/her?

  5. Answers: 1.talk…over(discuss) , put forward(suggest), get your own back(get revenge) 2.going off with (take), give in (say OK), give…back (return) 3.kick up a fuss (make a lot of noise), put up with (tolerated) 4.getting at (criticise),getting to (irritate), going off (stop liking)

  6. Exercise 2 Now answer the questionnaire saying you would react in the situations. Then check your answers on page 102 to see how assertive your are.

  7. Answers: Answers “a” show you are assertive. You are self-confident and try to resolve conflict situations in a sensible and constructive way. Answers “b” show that you are very assertive but you probably react too aggressviely to conflict situations. Answers “c” show you are not assertive. You perhaps lack self-confidence; look at the “a” answers for some ideas on how react ot conflict situations.

  8. Listening Strategies: Identifying moods 1.Listen for expressions that are positive or negative. 2.Pay attention to intoation to help ypu identify people’s moods. 3.Be careful with sarcasm. Sometimes people say something positive but with a falling intonation so that it means the opposite.

  9. Exercise 3 Listen to the argument between a brother and sister. Use the Strategies to decide if these statements are true(T) or false(F). 1.Lucy is not happy about her history essay. 2.Pete is interested in hearing about her result. 3.Lucy is upset by his reaction. 4.The first time she asks her brother to change channels she is patient. 5.Pete gets angry because Lucy has borrowed his calculator. 6.Lucy is angry because Pete refused to change channels. 7.Pete is not worried about Lucy not letting him use her computer. 8.He get nervous when she makes her last threat.

  10. Answers: F F T T F T T T 1.Lucy is not happy about her history essay. 2.Pete is interested in hearing about her result. 3.Lucy is upset by his reaction. 4.The first time she asks her brother to change channels she is patient. 5.Pete gets angry because Lucy has borrowed his calculator. 6.Lucy is angry because Pete refused to change channels. 7.Pete is not worried about Lucy not letting him use her computer. 8.He get nervous when she makes her last threat.

  11. Exercise 4 Listen again. Classify the expressions in the Function File. a)Criticising b)contradicting c)refusing d)suggesting e)threatening 1. Just stop getting at me, will you? 2. your’re always telling people about your exciting maths problems. 3. no, I’m not. 4. I wish you wouldn’t interrupt me all the time. 5. Why don’t you turn over and see if it’s started? 6.no, why should I turn over?

  12. 7. Your never let other people watch anything. 8. Why do you always have to twist the truth? 9. I did give it back to you. 10. I do tidy it. 11. I don’t see why I should. 12. If you don’t , I’ll never let you use my computer again. 13. And if you do that, I’ll stop giving you a lift to school in the mornings. ANSWERS: 1.a) 2.a) 3.b) 4.a) 5.d) 6.c) 7.a) 8.a) 9. b) 10. b) 11. c) 12.e) 13.e)

  13. Exercise 5 Listen to ten sentences. Identify the mood. angry, annoyed, confident, happy, impatient, patient, sarcastic, triumphant, upset

  14. Tapescript 1.Lucy: I’m really pleased about it. 2.Pete: that’s great,you’re a real gevius, aren’t you? 3.Lucy: oh, just stop getting at me,will you? 4.Pete: I wouldn’t interrupt me all the time. 5.Lucy: why don’t you turn over and see if it’s started? 6.Lucy: You’re just selfish,aren’t you? You never let other people watch anything. 7.Lucy: you’re always going off with my things and not giving them back. like my calculateor. 8.Pete: oh, I’m really worried. 9.Pete: and if you do that, I’ll stop giving you a lift to school in the mornings. 10. Lucy: ha, I’ve got it now.

  15. Answers: 1.happy 2.sarcastic 3.upset 4.annoyed 5.patient 6.impatient 7.angry 8.sarcastic 9.confident 10.triumphant

  16. Exercise 6 work in Pairs. Act out situations 2 and 4 from the questionnaire in Exercise 1. Use the expressions from t he Function File.

  17. Exercise 7 Listen to a radio programme about how to resolve conflicts. Complete the sentences with the correct ending:a,b or c. 1.The worst thing to do when comeone is aggressive is to a)say nothing at all b)be aggressive back c)go away from the situation 2.Withdrawal is not a very useful strategy because a)it bottles up both people’s feelings. b)the person leaving feels angry. c)the situation can become violent.

  18. 3.Mediation is a good strategy when a)the conflict is very serious. b)you have a good mediator. c)someone from outside decides. 4.When negotiating you should a)be prepared to speak for a long time b)repeat your reasons again and again c)find out what the other person wants.

  19. 5.You should propose solutions which a)everybody agrees with b)do not threaten the other person c)suggest you take turns 6.When you are in conflict situations you should a)be aware of your body language. B)speak firmly and loudly c)use strong body language. Answers:1.b) 2.a) 3.a) 4.c) 5.a) 6.a)

  20. Exercise 8 Work in pairs. Act our situations 2 and 4 from Exercise 1 again. Use the advice from the radio programme to resolve the conflict.

  21. Exercise 9 How were the roleplays in Exercises 6 and 8 different? How useful was the advice? Tell the class.

  22. HOMEWORK Exercise 3 on page 70

  23. 别忘了记单词啊！ Byebye！

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