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BHID 2013 Information Technology - Stephen

BHID 2013 Information Technology - Stephen

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BHID 2013 Information Technology - Stephen

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  1. BlackHawk Industrial • Information Systems • Update

  2. BlackHawk Industrial My Goals • Discuss changes • Update on strategic projects • Available tools • The future

  3. BlackHawk Industrial

  4. BlackHawk Industrial Strategic Pillars Reliable systems Core competencies Actionable data

  5. BlackHawk Industrial Technology Platform

  6. BlackHawk Industrial ONETechnology Platform Variation Technological debt Redundant work effort Redundant spend

  7. BlackHawk Industrial

  8. BlackHawk Industrial Modes of Progression Integration Collaboration Communication

  9. BlackHawk Industrial Cabling & Equipment Housing • Tulsa, Omaha, Denver, Searcy, Ft. Smith, Milwaukee and Peoria • Upgrades required for high performance core network • Disaster recovery – power backups • Centrally monitored & managed • Troubleshooting - uniformity & maintainability

  10. BlackHawk Industrial ONETechnology Platform • Cabling / Equipment Housing *need photo • Cabled buildings and built server enclosures for Tulsa, Omaha, Denver, Searcy, Ft. Smith, Milwaukee and Peoria Tear out cabling Single “home run” cables Cable organizers Single console Consolidate network switches Remove unused equipment Label devices Consolidate power backup

  11. BlackHawk Industrial Email Platform Standard • Latest version of Microsoft Exchange • Designed for scalability. 550+ and growing • Mobile • Monitored 24/7 • Calendar/Contact/Communicator integration • LiveMeeting integration • Help desk friendly • Current: Milwaukee, Next: Seattle

  12. BlackHawk Industrial Cisco VoIP • Call center reporting (hold times, inbound, outbound…) • Mobility • Extension to extension • Unified communications (voicemail, presence, videoconferencing) • Cost (long distance, travel, single data network) • ONE 800 number • ONEfax number • Designed and deployed VoIP systems for Ft. Smith, Searcy, Peoria, Denver, Omaha, and St. Cloud. • Current: Milwaukee, Next: Rockford, Seattle Standard

  13. BlackHawk Industrial ONETechnology Platform • Cisco-powered WiFi • Mesh of entire enterprise (travel friendly) • Faster • Stronger coverage of entire building • Printers • Travel friendly Standard

  14. BlackHawk Industrial DataServ • Paperless AP • “Auto vouch” of vendor invoices into P21 • Streamlines vendor communications (single bill to) • Workflows, per-vendor approvals, OCR-based indexing • Automated ACH payments

  15. BlackHawk Industrial ONEVMI Platform Corrective Action Requests • Secure and high speed infrastructure • Uniform support strategy • Uniform disaster recovery strategy across all vending devices • Same custom fields • Same reports • Same data governance strategy (process of adding cribs, etc.) • CribMaster is in process, AutoCrib is next • AccountLink?

  16. BlackHawk Industrial ONECompany Intranet • Compass - Based on Microsoft SharePoint • As we grow, so should our knowledge base • Process documentation (ISO, blades, service orders…) • Document approval, auditing • Wikis (contacts for sourcing, best practices…) • Contacts discovery • Company & department calendars • Search Standard

  17. BlackHawk Industrial ONECompany Intranet

  18. BlackHawk Industrial ONEReporting Platform • Based on Microsoft SQL Server Reporting Services • Single branded look & feel • Common repository for information • Sales, VMI, procurement, inventory E&O, POS… • Reports are re-used • Automated Standard Re-work

  19. BlackHawk Industrial E R P

  20. BlackHawk Industrial ERP Selection Process

  21. BlackHawk Industrial Why Epicor P21? • Strategic vendor relationship – more “pull” • Vertical product focus • 46% of market share – acquisition friendly • Same concepts as Acclaim • Adoption • Timeline • Cost

  22. BlackHawk Industrial ERP Team • Core team, extended teams – erpteam@ • Multi-branch • Good opportunity for internal networking • Identifying opportunities to become ONEBlackHawk

  23. BlackHawk Industrial ONEBlackHawk • ONEset of business processes (data set up, order taking, purchasing, AP/AR) and ISO program • ONE leveraged collective skill set • ONEshared inventory pool – more effective sourcing • ONE leveraged procurement platform (buying better) • ONEpricing strategy

  24. BlackHawk Industrial ONEBlackHawk • ONEinfrastructure to support (VMI, servers, network, helpdesk, phone, email, fax) • ONEwork system (EDI, training, customizations, pricing updates) • ONE integrated data set for multi-branch reporting • ONEenriched item catalog • ONEE-Commerce website • ONE800 number for order taking

  25. BlackHawk Industrial Implementation Progress

  26. BlackHawk Industrial Implementation Progress (January 2013) By Revenue By GM$ • Pricing • Discounts • Inventory pool • E-commerce

  27. BlackHawk Industrial Current ERP Systems

  28. BlackHawk Industrial Next go live Seattle go live

  29. BlackHawk Industrial Infra structure

  30. BlackHawk Industrial Technology Infrastructure • Moving to virtualized data center - no hardware to maintain • 4 Internet feeds – 1 gigabit each • 16 feet underground • Dual independent power feeds • Onsite and mobile CAT diesel generators • Clean agent gas fire suppression • Redundant Liebert 20 ton cooling units • SAS 70 Type II – security, quality processes, availability Standard

  31. BlackHawk Industrial Technology Infrastructure • Network monitoring • Server monitoring • Full backups • No single points of failure – network or server • Future – redundant DCs, cloud desktops, Multi-branch disaster recovery plan

  32. BlackHawk Industrial Monitoring Infrastructure

  33. Core Network

  34. BlackHawk Industrial Business Analytics

  35. BlackHawk Industrial Business Analytics • Answer questions with facts • Which deals have been out there the longest? • What is the total potential revenue opportunity with a certain customer? • What is the total opportunity size versus sales goals? • What lines are preferred in what regions? • What segments are most profitable? • What segments have seen the highest growth rate?

  36. BlackHawk Industrial More specifically… • Supports more effective decision making! • Trends by geographic region • Trends by supplier line (revenue, profitability) • Customer decline/growth in revenue over time • Top N Customers by (Revenue, GM%, order size…) • Trends by segment versus market performance (mining, natural gas, aerospace…) • Growing/declining product groups over time • SKU count by customer • GM% versus Revenue

  37. BlackHawk Industrial CRM Analytics • Pipeline metrics • Duration of sales cycle • Conversion rate (lead to close) • Opportunity size versus goals • Performance metrics • Opportunity Age • Top N Opportunities by (Revenue, GM%, segment)

  38. BlackHawk Industrial Next Level - Halo • Previous - no true company-wide analytics solution • SQL Server Analysis backend • Data Cubes • Sales – Available now • Inventory - Q1 • Finance – Q2 Standard

  39. BlackHawk Industrial Key Performance Indicators Customer Stratification Model Dr. Barry Lawrence – Texas A&M

  40. BlackHawk Industrial In our terms… How do you move non-core to core?

  41. BlackHawk Industrial Key Practical Stratification Profitability Volume Loyalty Cost GM% GM% Avg. order size Avg. order size Vintage years Vintage years Revenue $ Revenue $ GM% GM% Avg. order size Avg. order size Vintage years Vintage years Revenue $ Revenue $

  42. BlackHawk Industrial Data Collection Needs ? Bad segmentation data Wrong vintage year Outdated contacts No formal goals No activity tracking Incorrect addresses Bad item categories

  43. BlackHawk Industrial • Web & Mobile • Role based dashboards (Sales, Sales Manager, Operations) • Slice & Dice (Sales revenue by date range, Sales revenue by supplier) • Drill down (Salesperson -> Customer -> Supplier -> SKU’s) • KPI (Red light/Green light)

  44. BlackHawk Industrial Commerce E-

  45. BlackHawk Industrial Big Picture Layout Online Store Customers Shop online Order pad RFQ P21 Item Catalog Marketing Flyers Print SKU enrichment Inside Order processing Invoicing Lookup efficiency

  46. BlackHawk Industrial E-Commerce • Fully enriched item catalog • Shop by length, corner radius, color • Photos • MSDS Sheets • Interfaced with print • Customer facing product search • Categorized product browsing (Abrasives->Grinding & Cutoff) • Comparison shopping • Cross-selling and recommendations (gloves and safety glasses) • Better online presence (search visibility) • Product information abundance for customers and staff • Open 24/7 • Self service order management

  47. BlackHawk Industrial • Epicor B2B Seller – 80/20 • Q1 Release • Future – Something better

  48. BlackHawk Industrial R M C

  49. BlackHawk Industrial CRM • Manage interactions with customers • Calls, appointments, reminders • Emails and marketing campaigns • Pipeline and goal analysis • Current – High Beam

  50. BlackHawk Industrial CRM Standard • Future – Microsoft Dynamics CRM • CRM Steering Committee – crmteam@ • Starting implementation in Q1

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