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Airports – Gateways to the world

Airports – Gateways to the world. Airports – Gateways to the World. Learning objectives :- Categorize airport design Describe the major functions of airport management Discuss aircraft seat comfort Describe airport security. Evolution of Airport. Started off as simple level fields

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Airports – Gateways to the world

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  1. Airports – Gateways to the world

  2. Airports – Gateways to the World Learning objectives :- • Categorize airport design • Describe the major functions of airport management • Discuss aircraft seat comfort • Describe airport security

  3. Evolution of Airport • Started off as simple level fields • Converted into huge terminals, air and land traffic congestion • Equipped with runways, navigation aids, and ground facilities needed for air travel

  4. Evolution of Airport • Passenger terminals :- flight operations center with weather office and control tower, security procedures, food and beverage catering facilities

  5. Evolution of the Airport • Singapore’s perspective :- Kallang Airport, Paya Lebar Airport follows by Changi International Airport. • Changi Airport :- T1, T2 and T3 (due completion in 2007), Budget Terminal, CIP (Commercially Important Person) Terminal

  6. Evolution of the Airport • Airport Operations big business • Important economic contributors • Many jobs opportunities

  7. Changi International Airport • Served by 78 airlines • More than 3,800 weekly flights • Over 170 cities in the world

  8. Changi International Airport • 30.35 million passengers passed through Changi Airport in 2004 • 23.1% growth over 2003 24.67 million • 19 awards and accolades e.g. “Best Airport in the World” and “Best Airport in the Asia Pacific”

  9. International Airports • Chicago’s O’Hare, Dallas-Fort Worth International • Los Angeles International, Narita International Airport • JFK International, Newark International Airport

  10. Airport Design • Linear Design • Pier Design • Satellite design • Transporter design

  11. Flight Operations and Control Tower • Flight crews make their flight plans and meteorologists prepare weather forecasts • Control Tower :- nerve center of an airport • Air traffic controllers keeping aircraft at a safe speed and distance

  12. Flight rules • Day and fair-weather conditions :- Visual flight rules (VFR) • Night and bad-weather conditions requiring instrument flight rules (IFR)

  13. Airport Management • In Singapore’s context, run by CAAS (Civil Aviation Authority of Singapore) under the Ministry of Transport. CAAS provides licensing and flight personnel • Negotiates Air Services Agreement • Safe, smooth and efficient airport operations

  14. Airport Management • Fixed-base operators (FBOs) companies that provide ground services and support to the aviation industry • Singapore’s equivalent would be CIAS (Changi International Airport Services), Singapore Airport Terminal Services (SATS) and Swissport (Candover Investments and KLM Airlines)

  15. Airport management • CIAS Group is an integrated ground-handling service provider at the Singapore Changi Airport, provides a comprehensive range of services, for example, airfreight handling, inflight catering, passenger service, baggage handling and ramp handling at the airport

  16. Airport Revenues • Landing fees • Parking • Concessions • Airport executive clubs

  17. Airplanes • Major Players are Boeing and Airbus • Boeing planes include 777, 747, 737, 767 • Airbus 340 and the latest 380

  18. Aircraft comfort • Comfort considerations • Portable electronic devices • Smoking • Seat information

  19. Passenger Air Travel Process • Passenger Flow • Check-in • Boarding passes • Ticket lift

  20. Passenger Air Travel Process • No-shows • Voluntary denied boarding compensation

  21. Baggage Handling Baggage check-in options • Hand-carry b) check-in

  22. Baggage Handling • Excess baggage • Lost baggage

  23. Special requests • Window/aisle seat/centre row • Halal food, vegetarian food, kids’ meals • Assistance :- wheelchair, obese persons, medical conditions

  24. Flight attendants • Preflight duties :- expected weather conditions or potential passenger problems • Inflight duties :- distribute pillows, blankets and reading materials • Postflight duties :- lost and found items

  25. Passenger Safety • 911 World Trade Centre terrorism, the ways airports used to operate no longer valid • More securities are made to avoid a repeat of the 911

  26. Passenger Safety • Singapore :- more armed military personnel with the police to display presence • Tightening baggage and personal screening creates 28,000 new jobs

  27. Summary • It explains the evolving roles of an airport from small airfield to a very sophisticated navigational hub. • Different government agencies that play their parts in ensuring the smooth running of the airports and its facilities.

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