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Attending & Listening

Attending & Listening. Aims:. To differentiate between counselling and counselling skills To discuss the importance of attending and active listening To define triads. OBJECTIVES:. Recognise the difference between counselling and counselling skills

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Attending & Listening

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  1. Attending& Listening

  2. Aims: • To differentiate between counselling and counselling skills • To discuss the importance of attending and active listening • To define triads

  3. OBJECTIVES: • Recognise the difference between counselling and counselling skills • Demonstrate the skills of active listening and attending • Identify the three components of triad work

  4. Attending- Actively being with the other person • “ Attending is the act of truly focusing on the other person. It involves consciously making ourselves aware of what the other person is saying and of what they are trying to communicate” • Bernard (1989)

  5. 3 levels of attending • Non-verbal communication • Micro skills • Social emotional presence

  6. Non Verbal Communication (NVC’s) • What do we mean by this?

  7. Body Language- • Voice • Touch • Expressions • Eye contact • Proximity • Posture • Gestures • Clothes • Environment

  8. Exercise • In pairs discuss the following • Identify the body language of someone who is • SAD • HAPPY • AFRAID • ANGRY • Write down your answers on the flip chart to discuss

  9. Micro skills • Sit Squarely • Open Position • Lean Slightly Forward • Eye contact • Relax! • (see Egan Handout)

  10. Social Emotional Presence • Core Elements: • Acceptance • Warmth • Genuiness • Empathy

  11. Finally… something to think about... ‘Helpers out of touch with their own feelings are unlikely to resonate and communicate their clients’ feelings accurately’ (Egan 2001)

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