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Information Technology

Get assistance with computer repair, security, AirBear wireless access, printing, web browsers, Canvas LMS, ExamSoft online exams, and other technology services at LHSON Technology Help Desk.

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Information Technology

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  1. Information Technology School of Nursing

  2. LHSON Technology • Randy Adams • Desrick Shelton • Trent Morelock

  3. LHSON Technology • Help Desk on 1st floor • If no one is there – use the numbers on the sign • www.baylor.edu/nursing/techhelp (Request help) • Please include what days and times you are available • Appointments are appreciated if a certain window of time is necessary. • Computer Repair/Troubleshooting -  • We will look at your machine and offer suggestions, but we are not a repair shop

  4. Security • Bear ID • Passwords • Only the help desk can assist you with password issues • You are required to change your password once a year • Changing password affects wireless access

  5. LHSON Technology • AirBear – wireless access • AirBear is only available at LHSON… other places need to use their guest network if available. • How to… • Select “Airbear WPA2” from available wireless networks • Your computer should prompt you for a user name and password. Enter your Baylor user name and password. • If your computer wants to add a certificate, then accept it and ok anything it wants to do • 4) http://www.baylor.edu/airbear

  6. LHSON Technology • Printing • In the LRC – 4 (2 color) • 1 on 1st floor outside of Activity Room • 1 on 2nd floor of HB (sim lab) • PawPrints – print release system • www.baylor.edu/pawprints • Install on your laptop • Special nursing driver (allows for legal) • www.baylor.edu/nursing/lrc

  7. LHSON Technology • Web Browsers – Have MULTIPLE browsers on your machine (Explorer, Firefox, Chrome, Safari) • If one doesn’t work, then try another • Baylor Email: • http:\\mail.baylor.edu • Box – Network File Storage: • http://baylor.box.com

  8. LHSON Technology • Canvas – LMS • http://www.baylor.edu/canvas/ • Spend some time becoming familiar with the layout and setting your notifications • Tegrity – Classroom Capture System • Possible be asked to view – link on the side of your Canvas class….

  9. LHSON Technology • ExamSoft – online exam • Use Mozilla/Firefox or Chrome • Go to www.examsoft.com\baylornursing • Will receive an email with login information and instructions • It is free – if it asks you to pay; then contact us. • Load software well before the first exam • Take the practice exam • Download exams ahead of time • Turn off/close all programs • Turn off unnecessary services • Virus protection – may need to suspended or shut off

  10. Services • Virus Protection • Baylor’s main web page – Current Students – Online Technologies • Microsoft Office 365 • Go to www.baylor.edu/its/office365 • Evolve/Elsevier products • Outside vendor – our help is limited

  11. Tech Tips • Download any needed items BEFORE coming to class. EXAMS! • Watch for times when printing bottlenecks and plan accordingly. • Check your Baylor e-mail frequently! • Be aware of what building you are in and how it is different from LHSON • Do you have 3 browsers? Get them!

  12. Technology Web Pages • AirBear Setup and Support • http://www.baylor.edu/airbear • Technology Questions • http://www.baylor.edu/its • Help Request Forms • http://www.baylor.edu/nursing/techhelp

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