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Conflict Resolution: Solving Disagreements Effectively

Learn effective skills for resolving conflicts and discover the steps of the mediation process. Identify traits of a good mediator.

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Conflict Resolution: Solving Disagreements Effectively

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  1. Chapter 7 Conflict Resolution Lesson 3 Resolving Conflicts Click for: >> Main Menu >> Chapter 7 Assessment Teacher’s notes are available in the notes section of this presentation. Next >>

  2. A life skill that involves solving a disagreement in a way that satisfies both sides • conflictresolution An agreement or outcome that gives each party something it wants • win-winsituation A process in which a third person, a mediator, helps those in conflict find a solution • mediation An arrangement in which each side gives up something to reach a satisfactory situation • compromise

  3. In this lesson, you will learn to • demonstrateeffective skills for resolving conflicts. • recallthe steps of the mediation process. • identifytraits of a good mediator.

  4. Sequencing Explain the order in which the steps in the T.A.L.K. strategy should be carried out.

  5. Finding Constructive Solutions Conflict resolution is a constructive approach to dealing with any conflict. conflict resolution A life skill that involves solving a disagreement in a way that satisfies both sides

  6. Conflict Resolution T Take a time-out. A Allow each person to tell his or her side. L Let each person ask questions. K Keep brainstorming.

  7. Conflict Resolution: Win-Win Outcomes When the T.A.L.K. strategy is used, a win-win solution is possible. win-win solution An agreement or outcome that gives each party something it wants

  8. A Need for Mediation Mediation can help if you and the other person cannot reach an agreement. mediation A process in which a third person, a mediator, helps those in conflict find a solution A mediator can be an adult or a student.

  9. The Mediation Process A mediator will steer both sides toward a compromise. compromise An arrangement in which each side gives up something to reach a satisfactory solution

  10. The Mediation Process

  11. The Mediation Process Traits of a good mediator are: • Good communication skills • Good listening skills • Fair and neutral • Effective problem solving skills

  12. Peer Mediation Many schools have peer mediation programs. Teens are often good mediators because they can put problems into words that other students understand.

  13. Lesson 3 Review What I Learned VocabularyWhat is compromise? How is it used in conflict resolution?

  14. Lesson 3 Review What I Learned RecallWhat are the four steps in the T.A.L.K. strategy?

  15. Lesson 3 Review What I Learned IdentifyName a skill or value that an effective mediator has.

  16. Lesson 3 Review Thinking Critically ApplyThink about an actual conflict you experienced. Then explain how the skill of conflict resolution helped or could have helped you reach a solution.

  17. Lesson 3 Review Thinking Critically EvaluateCan learning peer-mediation skills be useful to teens even if they are not interested in becoming peer mediators? Why or why not?

  18. End of Chapter 7 ConflictResolution Lesson 3 Resolving Conflicts Click for: >> Main Menu >> Chapter 7 Assessment

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