1 / 32

Conflict Resolution

Conflict Resolution. Win-Win Solutions. Conflict. Conflict Personality. When two people Disagree on an issue. Quarreling and Conflicts are healthy and not signs of a bad relationship. It is how the conflict is handled that can be the problem.

habib
Télécharger la présentation

Conflict Resolution

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Conflict Resolution Win-Win Solutions

  2. Conflict Conflict Personality When two people Disagree on an issue. Quarreling and Conflicts are healthy and not signs of a bad relationship. It is how the conflict is handled that can be the problem. Many conflicts occur because of people’s different opinions. How do you handle conflicts?

  3. Passive Behavior $5.00 • When I take the other person’s rights into account and not my own. • Don’t express your true feelings • Always agrees • Apologetic • Avoids ignores leaves • Powerlessness • Handle Conflict by doing nothing

  4. Assertive Behavior $5.00 • Believing we have a right to have ideas and feelings. Standing up for our rights and still respecting the rights of others. • Effective active listener • States limits, expectations • Decisive • Operates from choice • Eye Contact • Handle conflict by using problem solving.

  5. Aggressive Behavior $5.00 • Takes their own rights into account and not the other person’s. • Feel that everyone should be like them. • They are never wrong. • Closed minded • Interrupts • Domineering/Bullying • Handle conflict by harming others.

  6. How would each style say this?(Do with your table partner) • Sure you may borrow my umbrella. (passive) • You did it wrong. (aggressive) • When are you going to come back? (assertive) • Get’s bumped in the hall (all 3 types) • If each type were an animal, which would they be? Do Responses in Study Guide

  7. Conflict Resolution: • Resolve conflicts in a positive way. • Done by • looking at things from another’s perspective (point of view), • trying to see their point of view • then looking for a solution that meets both underlying needs.

  8. What do you see? What does your table partner see?

  9. Moving or Still?

  10. Eskimo or Indian?

  11. What is This?

  12. Young or Old Woman?

  13. Young or Old Woman?

  14. Conflict Resolution is Brainstorming All Possible Solutions that meets both people’s needs. Car Sharing Your family has one car. You need to go to a meeting tonight, and your Mom needs to go grocery shopping. How many Solutions can you come up with? Cake Cutting Exercise You are in charge of a Birthday party for four Children. You have one square cake and need to cut it in 4 equal parts. Brainstorm with your partner how many different ways you could cut it.

  15. Or,cut it in equal layers ETC…

  16. Who Owns the Problem? The person who is negatively affected by the Problem. What is the Owner’s responsibility? To find a way to resolve the problem, even if he is not the Cause of it.

  17. 3 Endings to Conflict Resolution • Win-Lose: The Door-Mat • Lose-Lose: The Downward Spiral • Win-Win: The All You Can Eat Buffet

  18. What Does Work? • Assertive Techniques, • Win-Win Attitude, • Co-operation • Negotiation

  19. What Doesn’t Work? • Yelling, • Refusing to change or compromise • Refusing to work out the conflict • Name calling • Hitting • Walking out • Belittling • Most Passive and Aggressive Behaviors • DESTRUCTIVE COMMUNICATION! How do you react when someone uses power to force you to do something? Fight Flight / Avoidance Obedience/ Shutting Down

  20. Hug O’Warby Shel Silverstein I will not play at tug o' war I'd rather play at hug o' war, Where everyone hugs Instead of tugs Where everyone giggles And rolls on the rug, Where everyone kisses And everyone grins And everyone cuddles And everyone wins.

  21. Win-Win Conflict Resolution: A belief that everyone can win by co-operation and seeing perspectives. Avoiding competition and comparing. Steps to a Win-Win conflict Resolution in the study guide. Will go into more detail on this during marriage unit.

  22. When is Conflict Positive? When we are able to resolve internal and interpersonal conflicts, Using win-win problem solving. Every relationship will have some conflicts at some time or other. When we use win-win problem solving, it strengthen the relationship. When we don’t, it destroys it. Follow these steps

  23. 1. Preparation • Give a description of the problem that respects all involved. • Explain how conflict resolution can enable all to win, and explain the steps. • Include only those concerned. • Agree not to slip back to the win lose methods • Find a good time and place with no distractions. • Get something to write down ideas.

  24. 2. Identify the problem or issues • Use I Messages to explain your own concerns, needs and basic goals • Use reflective listening to hear and acknowledge the other’s needs and basic goals • Evaluate exactly what each of your actual needs are with the problem. List needs. • Don’t accept sudden promises not to cause the problem

  25. 3. Brainstorm to Generate all possible solutions. • ·Think of any and all possible ways to solve the problem so that everyone will have needs met. • ·Evaluate later NOT NOW • ·Do not criticize any suggestion. Feed back with reflective listening • ·Write down all ideas suggested.

  26. 4. Evaluate the alternative solutions • Ask “Will it work? Does it meet all the needs of both people? Are there any problems likely?” • Don’t accept solutions for the sake of speed • Use reflective listening and I Messages

  27. 5. Decide on the best solution • Find a solutions that is mutually acceptable to both of you. . • If agreement seems difficult, Summarize areas of agreement. Restate needs, and look for new solutions. • Make certain that both of you are committed to the solution

  28. 6. Implementing the Solutions • Write this down and check all agree to it • Refuse to remind or police the solutions • If you want to set criteria for success, work out these now • Get Agreement on who does what by when

  29.    7. Follow-up evaluation • If the agreed upon solution doesn’t work, remember it is the solution that failed, not the person, and seek for a new solution. • Ask from time to time if the solution is working for both of you. • Carry out agreed method. Wait to see if the conflicts seems resolved.

  30. Results of Win-Win Solutions • More creative in Thinking up solutions • Take more responsibility for helping everyone • have needs met • Feeling of mutual respect • Love grows deeper with every conflict resolved.

  31. Share or work on your Conflict Dialogue with another group. • GRADING SHEET:Choose two students to evaluate your presentation. One point for each item displayed in your role play. • Have them sign your paper and then Switch.

More Related