100 likes | 202 Vues
Learn how to navigate disagreements and clashes in the workplace through effective conflict resolution strategies. Explore ways to address opposing viewpoints and emotions, avoid assumptions, validate perspectives, and enhance problem-solving skills.
E N D
Conflict Resolution Work Based Learning
Conflict • Opposition • a clash of opposing ideas • disagreement • fight or battle • contention, hostility
opposing viewpoints or opinions emotions Selfishness miscommunication or misunderstandings assumptions Cause of Conflict
Paradigms • a theory, an explanation, or model of something else. • Wrong or Right map?
Strategies to Get Past Paradigms (Perceptions) • Avoid Assumptions • Validation • Listen • Problem Solving Skills • Tell Your Story
Assume you do not have all the answers. Ask questions to understand the other person(s). Be prepared to compromise or make a deal. Postpone. Enforce. Compromise. Explore. Strategies to Resolve Conflicts