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This presentation explores the effects of various behaviors on conflict resolution. It analyzes specific actions, categorizing them as positive or negative in their influence on resolving conflicts effectively. Positive behaviors such as staying calm, focusing on the problem, and maintaining a positive attitude foster constructive dialogue. Conversely, negative behaviors like making sarcastic comments, interrupting, and using harsh language hinder communication and escalate tensions. Understanding these behaviors can enhance conflict resolution strategies in both personal and professional contexts.
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Effect of Behavior on Conflict Resolution CLD1-7-ANR - PPT #2
For the following slides, respond whether behaviors are: • Positive • Negative
1. Stay calm. • Positive
2. Make sarcastic comments. • Negative
3. Interrupt the person speaking. • Negative
4. Focus on the problem, not the person. • Positive
5. Find a place and time to talk. • Positive
6. Fold your arms and stare at the ground. • Negative
7. Making eye-contact during the meeting. • Positive
8. Say, “you” said this ……….. • Negative
9. Listen more than you talk. • Positive
10. Don’t talk during the meeting, but check the clock. • Negative
11. Check your i-Phone often. • Negative
13. Texting during the meeting. • Negative
14. Maintain a positive attitude. • Positive
15. Use harsh and insulting language. • Negative
