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Mastering Nonverbal Communication: Enhance Your Interpersonal Skills

Discover the power of Nonverbal Communication (NVC) through the insights of Jim Rohn. This chapter delves into how 20% of communication is about knowledge, while 80% stems from emotions and feelings. Learn the principles of NVC, including the significance of voice, body language, and environmental cues. Develop confidence, assertiveness, and poise by understanding subconscious signals, gestures, and facial expressions. Elevate your communication skills and enhance your relationships by embracing the essential aspects of NVC in your professional and personal life.

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Mastering Nonverbal Communication: Enhance Your Interpersonal Skills

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  1. “Effective communication is 20% what you know and 80% how you feel about what you know.” --- Jim Rohn, American motivational speaker and author Nonverbal Communication (Chapter 5)

  2. Principles of “NVC” • NVC: A system of symbolic behaviors that includes all forms of communication except words. • NVC can speak about: • Feelings • Relationships • NVC can ___ VC: • Reinforce • Contradict • Substitute

  3. Characteristics of NVC • Subconscious • Contextual • Ambiguous • Cultural

  4. Why learn NVC as a pro? • Confidence • Poise • Assertiveness • Immediacy

  5. Voice as NVC • Pitch: Highness and lowness of sound on a musical scale. • Range: The variations of high and low pitch a speaker can go. • Inflection: The rising and falling of pitch. • Volume: The loudness of a voice.

  6. Voice as NVC • Tone: A specific quality of a voice (shrill, harsh, pleasant, soothing?) • Duration • Rate: How fast or slow someone speaks. • Tempo: The rhythm of a person’s speech.

  7. Voice as NVC • Pause and silence • Express disapproval, apathy, or respect. • Used to separate thoughts, cause thoughts, or for dramatic effect. • Laughter: with them, or at them? • Vocalizations: sigh, whine, clearing throat, etc.

  8. Body Talk as NVC • Personal appearance • Grooming • Hair: • Clean • Away from face • Preferably styled conservatively • Face • Regulate facial hair • No visible facial piercings nor tattoos • Minimal make-up • Dress • Well-maintained • Professional appearance

  9. Body Talk as NVC • Kinesics (use of body in communication) • Posture: How you stand or sit. • Muscular tone and tension: Loosened up or tightened up?

  10. Body Talk as NVC • Movement: The way you move. • Gestures: The way you move your body to reinforce/substitute for VC. • Facial expressions: Same as gestures, but using your face. • Eye contact: Same as gestures, but using your eyes.

  11. Environmental Cues as NVC • Space and Distance • Territory and Touch

  12. Environmental Cues as NVC • Time • Color

  13. Environmental Cues as NVC • Artifacts and objects • Fragrance and odor

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