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Conflict Resolution

Conflict Resolution. Basic Causes of Conflict. Poor communication Power struggles Personality differences Jealousy prejudice. Positive Results of Conflict. Working to resolve conflict effectively can: Develop problem solving skills Help you learn to get along with people

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Conflict Resolution

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  1. Conflict Resolution

  2. Basic Causes of Conflict • Poor communication • Power struggles • Personality differences • Jealousy • prejudice

  3. Positive Results of Conflict • Working to resolve conflict effectively can: • Develop problem solving skills • Help you learn to get along with people • Strengthen relationships • result in a more imaginative solution

  4. Negative Results of Conflict • Negative emotions • Stress • Hurtful words • Damaged relationships • Violence

  5. Conflict Resolution • Negotiation – communication with a goal of finding a solution • Ideal outcome is a win-win solution • Compromise – each party agrees to give up something to reach a solution that satisfies everyone (fair-fair solution) • Agree to disagree • Withdraw – negotiations can be resumed when both parties are more willing to compromise • Mediation – a neutral 3rd party helps people find a solution

  6. The Importance of Forgiveness • When someone has wronged you it is normal to feel hurt and angry. However, knowing how to forgive is an essential life skill. • Forgiving gives a sense of peace. • You can still be upset about the action, but forgive the person. • Express yourself. Explain why you feel hurt or angry. • Practise empathy. Put yourself in the other person’s shoes.

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