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Information Technology

In the September 2012 IT Town Hall, we explored transformative strategies to improve the student experience at MSU. Key initiatives include the expansion of WiFi accessibility, ensuring a mobile-first approach to technology, and enhancing helpdesk services for easier access. Additionally, we emphasized the importance of customer feedback through senior student surveys to gauge satisfaction. Finally, we discussed structural changes within IT, including governance, strategic planning, and aligning resources to meet consumer needs. Discover how MSU is prioritizing IT innovations for a better user experience.

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Information Technology

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Presentation Transcript

  1. Information Technology from the eyes of the consumers

  2. New Strategies Mobile First • Student Experience • Customer Feedback • Structure IT Town Hall September 2012

  3. Mobile First – WiFi expansion more available • more open, • user friendly IT Town Hall September 2012

  4. Student Experience – Helpdesk access expanded service • easier access IT Town Hall September 2012

  5. Customer Feedback • Town Halls Senior Student Surveys • Customer satisfaction IT Town Hall September 2012

  6. Structure Prioritization • Governance • Strategic Planning IT Town Hall September 2012

  7. Structural Changes • Chief Technology Officer • Center for Research Computing • Alignment to priorities • Leveraging resources IT Town Hall September 2012

  8. What should IT look likein the eyes of MSU consumers?

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