SlideServe
Télécharger Obtenir Pro
Menu
Accueil Pro
Préférences
ApparenceLight Aide et commentaires
© SlideServe · v2026

CKF Process Improvement Collaborative

ocean avatar
ocean
5 diapositives · 169 Views · Aug 27, 2014

The collaborative learning session held from December 10-12, 2003, focused on improving enrollment and renewal rates for Pennsylvania's health programs. Key strategies included providing the option for phone enrollment through the State’s 800-986-KIDS helpline and enabling phone renewals. Participants discussed the integration of the digital platform COMPASS, ensuring callers are aware of the phone application option, utilizing e-signature capabilities, and tracking enrollment satisfaction to enhance overall accessibility and service delivery. Efforts aim to streamline processes and engage community partners effectively.

#ckf process improvement collaborative #ckf process improvement collaborative ppt #powerpoint #presentation
CKF Process Improvement Collaborative - slide 1
01 / 5CKF Process Improvement Collaborative
1 / 17

Télécharger la présentation

CKF Process Improvement Collaborative
Une image / un lien ci-dessous est fourni (tel quel) pour télécharger la présentation

Politique de téléchargement : le contenu du site vous est fourni TEL QUEL pour votre information et votre usage personnel ; il ne peut être vendu, concédé sous licence ni partagé sur d’autres sites sans l’accord de son auteur.Le contenu vous est fourni TEL QUEL, pour votre information et votre usage personnel uniquement. Téléchargez la présentation en cliquant sur ce lien. Lors du téléchargement, si vous ne parvenez pas à télécharger une présentation, l’éditeur a peut-être supprimé le fichier de son serveur.Pendant le téléchargement, si vous ne parvenez pas à obtenir une présentation, le fichier a peut-être été supprimé par l’éditeur.

F I N

Plus de contenu associé

Transcription de la présentation

  1. CKF Process Improvement Collaborative Learning Session One December 10 – 12, 2003

  2. Goal: Improve enrollment and renewal rates Strategy #1 :Offer over the phone enrollment through the State’s 800-986-KIDS helpline Connect Helpline to Power User version of COMPASS Ask callers if they’d like to apply over the phone when they call Provide envelopes for signature and income verification Allow call back to ascertain satisfaction, enrollment, utilization? Pennsylvania Story Board

  3. Pennsylvania Story Board • Goal: Improve enrollment and renewal rates Strategy #1 :Offer over the phone enrollment through the State’s 800-986-KIDS helpline • Further improvements • Promote over the phone option • Retrospective verification of income • Allow e-signature • Track changes in rate of enrollment

  4. Pennsylvania Story Board • Goal: Improve enrollment and renewal rates Strategy #2 :Offer over the phone renewal through the State’s 800-986-KIDS helpline • Following addition of renewal to COMPASS in June 2004 • Provide option to renew over the phone in renewal notice Literacy appropriate notices • Promote over the phone renewal through notices, contractors, COMPASS web site, providers offices, CBOs

  5. Pennsylvania Story Board • Goal: Improve enrollment and renewal rates Strategy #2 :Offer over the phone renewal through the State’s 800-986-KIDS helpline • Expand over the phone renewal to CHIP contractors • Investigate modality: through their enrollment process or through COMPASS • Address movement between programs