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Conflict RESOLUTION

Conflict RESOLUTION. Objects of the Session. What is conflict? Why Conflicts? Do we need or we don’t? How People Respond to Conflicts? How to Manage Conflicts? Our Role. What is conflict?. A Disagreement Between Two or More Parties Who Perceive They Have Incompatible Concerns.

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Conflict RESOLUTION

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  1. Conflict RESOLUTION

  2. Objects of the Session • What is conflict? • Why Conflicts? • Do we need or we don’t? • How People Respond to Conflicts? • How to Manage Conflicts? • Our Role

  3. What is conflict? • A Disagreement Between Two or More Parties Who Perceive They Have Incompatible Concerns

  4. Why & how do we get in conflict situations? • Poor communication • Weak leadership • Seeking power • Dissatisfaction with management style • Lack of openness

  5. Conflict is often needed it- • Helps to raise and address the problem • Energizes work to be on the most appropriate issues • Helps people learn how to recognize and benefit from their differences Conflict is destructive when it- • Polarizes people and groups, reducing cooperation • Hampers productivity • Lowers morals • Causes inappropriate behavior

  6. How do People Respond . . . . . .? Turtle--Withdrawing Shark--Forcing Teddy Bear--Smoothing Fox--Compromising Owl--Confronting

  7. Analyzing Situation • Conflict was between • It centred around • What they • And felt frustrated because • The key issue was • The Individuals in conflict probably thought the key issue was

  8. What can I do? • Exercising self control • Initiating dialogue • Work as a Mediator and not as a Judge • Facilitate group to reach a consensus • Make them see “You Win – I Win” Situation • Try to restore friendly alliance within the group

  9. MJF Lion Gururaja Bahadur 317B, INDIA

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