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Rail On, Inc. Conflict Resolution Proposal

Rail On, Inc. Conflict Resolution Proposal. March 12, 2006 HDSE Consulting, LLP. Assessment. Existing conflict is reducing productivity within the company Communication has broken down between members of management There is no clear mission statement upon which to make decisions.

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Rail On, Inc. Conflict Resolution Proposal

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  1. Rail On, Inc. Conflict Resolution Proposal March 12, 2006 HDSE Consulting, LLP

  2. Assessment • Existing conflict is reducing productivity within the company • Communication has broken down between members of management • There is no clear mission statement upon which to make decisions

  3. Proposal • Bring in facilitator to help bring company employees and management together and generate a mission, vision and values statement • Create Conflict Resolution System in company • Provide leadership, communication and interpersonal skills training across the company

  4. Mission Statement • Helps everyone understand the mission, vision and values of the organization • Provides foundation for developing functional systems within the organization • Clarifies goals and direction of the organization

  5. A Conflict Resolution System: • Provides options to prevent, identify, and resolve disputes • Fosters culture where good faith dissent is allowed and conflict is resolved at the lowest level • Provides multiple access points for employees involved in conflict • Gives employees multiple options for addressing conflict • Includes support structures for multiple options and promotes conflict resolution competence within the organization

  6. Model of Conflict Mgmt System

  7. Assistants to Success • Have a champion to lead training program • Write a conflict management procedure and make it available on intranet or via handouts • Provide sensitivity training to technical staff

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