“ KX-TVM50KX-TVM200Product Version 2.1(Software Version V2.75 or Later)Edition 1.0 5th February, 2009 Panasonic Communications Co., Ltd. Communication Network Company
“ Added or Improved Features List • Improve “No DTMF Input Operation” of Personal Custom Service • 2. Select the format of the wav file with which the TVM sends the E-mail • 3. Add DATE information in the header field of the E-mail Bug fixed 1. The problem of USB connection There is a case that the PC can not recognize the USB of KX-TVM under the condition that the PC has never connected to KX-TVM via the USB interface. 2. The problem in the call-transfer scenario. There is a case that the transfer process stops when Custom Service repeats many times. 3. The problem that KX-TVM restarts by the operation from VMA. KX-TVM restarts when an user logs in to a mailbox of Extension Group by VMA.
“ TVM Product Version 2.1 Additional Improvements (Software Version 2.75 or later)
“ Improve “No DTMF Input Operation” of Personal Custom Service
“ “ Improve "No DTMF Input Operation" of Personal Custom Service Background For instance, in the Call Center, our business telephone system can provide the incoming call service such as the TVM transfers the call to a specified extension by using Personal Custom Service. But in current Personal Custom Service, callers need to press a telephone key to call the operator. Callers can select only Recording or Disconnect without DTMF. [Mailbox 101] I am out of office. To transfer this call to the operator, press 0. Please leave a message after the beep. Caller TVM PBX
“ “ Improve "No DTMF Input Operation" of Personal Custom Service Countermeasure Utility Command “OPTN 10” allows you to assign the operation of Key 9 or Key 0 as No DTMF Input Operation instead of Recording or Disconnect. [Mailbox 101] I am out of office. Now, this call is transferred to the operator. Caller TVM PBX
OPTN 10,1 “ “ Improve "No DTMF Input Operation" of Personal Custom Service Mode 0: Normal Mode (Recording or Disconnect) 1: Key 9 Mode (Assigned operation in Key 9) 2: Key 0 Mode (Assigned operation in Key 0) OPTN 10,1 Set the assigned operation in Key 9. OPTN 10,2 Set the assigned operation in Key 0. OPTN 10,255 Set the normal operation. OPTN -i,10 Confirm the setting.
“ “ Improve "No DTMF Input Operation" of Personal Custom Service Note When “None” is assigned to all keys… If a caller presses ‘0’, the TVM transfer the call to the operator. If there is no DTMF, the TVM executes “No DTMF Input Operation”.
“ Select the format of the wav file with which the TVM sends the E-mail
“ Select the format of the wav file with which the TVM sends the E-mail Old Specification WAV file : IMA ADPCM 8KHz 4bit IMA ADPCM TVM Some mobile phones can not play. TVM saves the recorded message into a mailbox as IMA ADPCM format. If a mailbox user sets to transfer a message in his/her mailbox to his/her mobile phone by the e-mail notification feature, TVM will send an e-mail with an attached wav file. However, the transferred wav file can not be played on his/her mobile phone, because the mobile phone does not support IMA ADPCM format.
“ Select the format of the wav file with which the TVM sends the E-mail Old Specification Not Clear… Hear the message WAV file : IMA ADPCM 8KHz 4bit Voice Windows Terminal Service TVM A mailbox user uses Windows Terminal Service. Due to the network traffic or the network condition, he/she can not clearly hear the message transferred from TVM. According to the evaluation results, by increasing the sampling rate format it is possible to hear the message more clearly.
“ Select the format of the wav file with which the TVM sends the E-mail New Specification Utility command “COPT” allows you to change the format type of the wav file which the TVM creates from IMA ADPCM 8KHz 4bit. WAV file : PCM 8KHz 4bit TVM Improved… Clearly hear the message WAV file : IMA ADPCM 32KHz 4bit Voice TVM Windows Terminal Service
COPT 3,1,1 “ Select the format of the wav file with which the TVM sends the E-mail Class of Service 1 – 64, * (All) COPT 3,2,1 Convert to “PCM 8KHz 16bit” for COS 2. COPT 3,3,5 Convert to “IMA ADPCM 40KHz 4bit” for COS 3. Value: 0: IMA ADPCM 8KHz 4bit (Default) 1: PCM 8KHz 16bit 2-8: IMA ADPCM 16-64KHz 4bit (2: 16KHz, 3: 24KHz, 4: 32KHz 5: 40KHz, 6: 48KHz, 7: 56KHz 8: 64KHz) COPT 3,*,0 Convert to “IMA ADPCM 8KHz 4bit” (default) for all COS. COPT -i,3 Confirm the settings.
“ Select the format of the wav file with which the TVM send the E-mail Note 1) Maximum Message Length for conversion Note that the wav data size increases by maximum 8 times compared with the original data size. Also the transfer time increases. Therefore the TVM limits the maximum message length that may be converted to 5 minutes. *) The required time to transfer the 5 minutes message Value Original 1 2 3 4 5 6 7 8 Format IMA ADPCM 8KHz 4bit PCM 8KHz 16bit IMA ADPCM 16KHz 4bit IMA ADPCM 24KHz 4bit IMA ADPCM 32KHz 4bit IMA ADPCM 40KHz 4bit IMA ADPCM 48KHz 4bit IMA ADPCM 56KHz 4bit IMA ADPCM 64KHz 4bit Size 1.2 MB 4.6 MB 2.3 MB 3.5 MB 4.6 MB 5.8 MB 7.0 MB 8.1 MB 9.3 MB Time 32 sec 114 sec 85 sec 116 sec 147 sec 180 sec 215 sec 251 sec 287 sec
“ Select the format of the wav file with which the TVM send the E-mail 2) Original wav file The TVM keeps wav files as the original format (IMA ADPCM 8KHz 4bit). Given the conditions of Note 1) and 2), the following process will apply. Converted Message This message is kept in the TVM. Original Message 5 minutes Send 10 minutes Temporary Data Cut the message Convert the message 5 minutes IMA ADPCM 8KHz 4 bit (Default) IMA ADPCM 8KHz 4 bit (Default) PCM 8KHz 16bit
“ Add DATE information in the header field of the E-mail
OPTN 9,255 OPTN 9,4 Set the time zone to UTC+12:00. OPTN 9,255 Clear the time zone. OPTN -i , 9 Confirm the current setting. “ Add DATE information in the header field of the E-mail Background There are some E-mail servers (SMTP server) which can not handle E-mails from the TVM, because E-mails from the TVM does not have DATE information in the header field. Countermeasure Utility command “OPTN 9” allows you to add DATE information in the E-mail header field. Time Zone : 1-39, 255 Time Zone
“ Thank you very much !
“ Edition 1.0 First release.